By the way, I also see a number of untouched BMC objects in the BPCU difference report that say they will be converted to Overlays. I was scratching my head on that one. At least I know I am not the only one seeing this. I too am tempted to let the ITSM 7.6.03 to 7.6.04 upgrade fly since these really are not customized (it's a sandbox VM anyways).
On Fri, Mar 25, 2011 at 11:27 AM, Jason Miller <[email protected]>wrote: > Whoa!!! With all of the excitement of Overlays and future ITSM upgrades I > hand not realized any non BMC definitions need to be run through the BPCU. > Admittedly I am just starting to get familiar with Overlays and BPCU but my > assumption was custom applications would not have any need for BPCU. I > thought the BPCU was only related to BMC apps and is a one time thing to > convert any previous customizations to a BMC app overlays. From there on it > is not needed if you follow best practices. > > Say I have a custom app that tracks vendors visiting our data center, we > sign them in and out and document their temporary badge ID. It in no way > touches ITSM. Wouldn't I import this application in Base Development. From > that point forward we could choose to use the Best Practice mode to enhance > it. From what I am reading this application needs to be run through the > BPCU utility before it can be seen in Dev Studio? > > Please tell me I am interpreting the need to continuously use BPCU wrong. > > Jason > > > On Fri, Mar 25, 2011 at 7:38 AM, strauss <[email protected]> wrote: > >> ** >> >> So after I complete the process of cleaning up after the barely usable >> BPCU “utility” (which creates about 75% of its overlays erroneously - on >> objects that have never been modified – requiring you to manually delete >> those overlays) and upgrade a system to 7.6.04, then later when I import the >> Alarmpoint integrations, or install Kinetic Request 5.0.1, neither of which >> were developed on 7.6.04 servers, I will not be able to see or edit their >> objects in DevStudio 7.6.04 until I run the BPCU again and create the same >> sort of mess I am cleaning up after now? This does not make any sense. >> >> >> >> Maybe there is a way to update that hash manually, because there is no way >> that I will ever want to run BPCU again after spending days – maybe weeks – >> cleaning up after its initial run. It is much too primitive and blunt an >> instrument, and while you can justify its use for an upgrade (barely, since >> it is basically unsupported by Support), it should never be included in >> maintenance or subsequent development processes. While the documentation >> (or what passes for it) does indicate that you can run it against a >> comma-separated list of form names to control its execution (a list that is >> not further described, nor examples provided), my experience with all of the >> switches in the documentation is that many of them either don’t work (-s) or >> in some cases prevent the utility from running at all (-k –i). >> >> >> >> One thing is for sure, nothing that you would need to do, or want to do, >> or should be able to see in the Development Studio should be at all >> dependent on running a half-baked utility like BPCU. That is just p-poor >> design. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Francois Seegers >> *Sent:* Friday, March 25, 2011 1:13 AM >> >> *To:* [email protected] >> *Subject:* Re: DevStudio 7.6.04 not showing objects... >> >> >> >> ** >> >> We logged a call with BMC regarding the issue where when importing >> workflow from previous releases to a 7.6.04 environment and this was their >> response. >> >> >> >> "When you import custom forms from version lesser than 7.6.04, those forms >> will be un-editable as the BPCU hash is not updated. You need to run BPCU >> against those forms to update the hashes , which marks those objects as >> Custom and the object becomes editable. After this step only it will be >> shown as Custom in the Object list view. And that's the reason why the >> unmodified option is displayed in the customization type. You can refer to >> the BMC Remedy Action Request System 7.6.04 Release Notes, on page 64 the >> Installation Information has all the details as how to perform the BPCU and >> preserve the customization." >> >> >> >> Regards >> >> Francios >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Patrick Zandi >> Sent: Friday, March 25, 2011 1:06 AM >> To: [email protected] >> Subject: Re: DevStudio 7.6.04 not showing objects... >> >> >> >> This is kinda strange: you tell people that 7.6.3 is being pulled from epd >> site then you start hearing of all these issues with 7.6.04. So the top >> two versions are out of order... I am getting nervous with BMC they need to >> spend a little money on Q&A and support training. Remedy's practice was to >> release to training and let them beat on it. And do Q&A as well,,,, >> >> Reassure me someone wIth a real migration without BMC professional >> services being involved... >> >> Sent from my iPhone >> >> >> >> On Mar 24, 2011, at 6:40 PM, strauss <[email protected]> wrote: >> >> >> >> > There may be a problem with the import function in DevStudio 7.6.04 >> (I'll find out fairly soon, but I'm still fighting the BPCU). Another >> individual posting on BMCDN stated that objects that should appear as >> "Custom" after import were remaining as "Unmodified." >> >> > >> >> > Christopher Strauss, Ph.D. >> >> > Call Tracking Administration Manager >> >> > University of North Texas Computing & IT Center http://itsm.unt.edu/ >> >> > >> >> > -----Original Message----- >> >> > From: Action Request System discussion list(ARSList) >> >> > [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> >> > Sent: Thursday, March 24, 2011 5:08 PM >> >> > To: [email protected] >> >> > Subject: Re: DevStudio 7.6.04 not showing objects... >> >> > >> >> > Hi, >> >> > >> >> > We do not use Migrator. >> >> > >> >> > It is a 100% custom application imported from 6.3.0 to a 7.6.03 which >> >> > we later upgraded to 7.6.04. >> >> > >> >> > We have done no changes except in "Base Development". >> >> > >> >> > In one of the 3 servers I see this problem, i only saw 4 out of 713 >> filters. >> >> > >> >> > I exported the filter-defs using an API-program i wrote (7.6.04 API), >> >> > and then re-imported the filters using DevStudio 7.6.04. >> >> > >> >> > 2 filters failed to import, but the other filters were fine. >> >> > >> >> > Now I can see 711 filters on that server using DevStudio, but all 713 >> >> > still shows using ARAdmin 6.3.0. >> >> > >> >> > Best Regards - Misi, RRR AB, http://www.rrr.se >> >> > >> >> > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): >> >> > * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> >> > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> >> > Find these products, and many free tools and utilities, at >> http://rrr.se. >> >> > >> >> >> How do the counts in DevStudio compare to what you see in Remedy >> Migrator? >> >> >> Since Migrator shows overlays separately from base objects, it now >> >> >> _appears_ to be the definitive place in 7.6.04 to see everything at >> once. >> >> >> That's on those few occasions when it actually will log in to one or >> >> >> more servers without hanging. >> >> >> >> >> >> So far it would appear that most of the new overlay features in >> >> >> 7.6.04, along with the BPCU, DevStudio, Migrator, etc., are not quite >> >> >> ready for prime time; they behave unexpectedly, are intermittently >> >> >> documented, and support is totally clueless - especially on the BPCU. >> >> >> I'm wishing we had decided to go live in May on 7.6.03, which was >> >> >> really solid, but our knowledge architect declared RKM 7.6.03 DOA >> >> >> (couldn't do anything that we are currently doing in 7.2) and >> >> >> basically unusable, and all of the fixes were "promised" in 7.6.04. >> >> >> >> >> >> Christopher Strauss, Ph.D. >> >> >> Call Tracking Administration Manager >> >> >> University of North Texas Computing & IT Center http://itsm.unt.edu/ >> >> >> >> >> >> -----Original Message----- >> >> >> From: Action Request System discussion list(ARSList) >> >> >> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> >> >> Sent: Thursday, March 24, 2011 6:48 AM >> >> >> To: [email protected] >> >> >> Subject: Re: DevStudio 7.6.04 not showing objects... >> >> >> >> >> >> Hi, >> >> >> >> >> >> Yes, we are in "Base Development". >> >> >> >> >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> >> >> >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): >> >> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> >> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> >> >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >> >> >> >> >>> Did you take into account being in best practice mode within Dev >> >> >>> Studio 7.6.04? >> >> >>> >> >> >>> -David J. Easter >> >> >>> Manager of Product Management, Remedy Platform BMC Software, Inc. >> >> >>> >> >> >>> The opinions, statements, and/or suggested courses of action >> >> >>> expressed in this E-mail do not necessarily reflect those of BMC >> >> >>> Software, Inc. My voluntary participation in this forum is not >> >> >>> intended to convey a role as a spokesperson, liaison or public >> >> >>> relations representative for BMC Software, Inc. >> >> >>> >> >> >>> -----Original Message----- >> >> >>> From: Action Request System discussion list(ARSList) >> <p cl_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
