Kai, I lived that nightmarea while ago and I was prey of Whole Latte Love bad customer service. Ok, they are always nice over the phone asking you to ship them the machine.... :(((( and their turnaround time was more than 7 weeks..... In addition to that, after 3 years ( now I have and Alex Duetto) I am still waiting for their phone call to let me know which sealant I was supposed to use for the leaking brew boiler's element. Then, I tried a local Espresso Service to have it fixed and they cheated on me...... They just put probably the same blue stuff they put in yours thinking it would do the trick :) Finally, I found out that the root of the problem is that incredibly, Expobar does not fit a teflon gasket for the heating element to avoid leaks..... that would be avery cheap fix..... A seasoned espresso guy suggested me to use Loctite 567 which is a thread sealant. It is not a thread locker like some users were suggesting. The sealant works fine, first, it will allow you time to screw the element back and it is suitable for high temperature and pressure. KEEP IN MIND that you have to let it cure for 3 full days before using the machone again + you will need to spend around 5 0r 6 gallons of water running through the group to get rid of a funky flavor. The goos thing is that it is food safe as well. It is NFS Standard 61 ( safe with water). In addition to the one that I tried, I came across this one as well and it is supposed to be good since it is also NFS Standard 61 and stefanoespressocare carries it. By the way, Loctite 567 is elastic as well and you will be able to get the element out in the future if you ever need to do so. It is your call: http://espressocare.com/Qstore/Qstore.cgi?CMD=011&PROD=1269561443&PNAME=Thread+Sealant+Food+Grade Good luck, Mario
________________________________ From: kai lin <[email protected]> To: [email protected] Sent: Thursday, August 9, 2012 5:22 PM Subject: Brewtus has a leak Hi All, I'm hoping someone can help me out - it's been an absolute disaster. The story so far: late last year, I ended up blowing my heating element. Being in Toronto, Canada, I didn't want to ship my machine to Winnipeg for diagnoses so I brought my machine to a local shop in order to have it fixed. They ended up damaging the boiler when they tried to replace the heating element. Fast forward 9 months (!!!) to get the parts and I have just gotten my machine back today. Unfortunately, even though these guys said they tested the machine, there's definitely a leak. I opened the machine and it looks like the brew boiler that was supposed to be replaced is covered in blue stuff that has been LIBERALLY applied to the bottom of the boiler. The leak is coming from the blue stuff. It looks like it's possibly leaking from where the heating element (I assume) leads are coming from the bottom of the boiler. Right now, I don't even know if they actually replaced the boiler or if they just slapped the blue stuff over the old boiler hoping it sealed the leak. Does anyone have any ideas? Support for the Brewtus up here in Canada is absolutely brutal. When I call the authorized dealer, all he wants to talk about is whether my water is conditioned properly. Anyways, hope some of the experts here will take pity on the n00bie. Thanks in advance, Kai -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To view this discussion on the web visit https://groups.google.com/d/msg/brewtus/-/sXxanO536MwJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en. -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en.
