Hey Kai, Sorry to hear of your troubles, but if they botched it before, it might be time to turn the wrenches yourself? Or find a way to get one of the forum's members to come help, etc?
Best of luck; I havent had many days without my Brewtus, but they were all bad, ha ha. :) b Sent from my 8-track deck On Aug 9, 2012, at 18:27, Kai Lin <[email protected]> wrote: > Mario, > > Thanks for the reply. I'm supposed to be getting a call tomorrow from the > guys at the shop. I'll definitely mention both of these products to them and > see of they can make the leak stop. At this point, it looks like I'm yet > again going to be without my machine for however long it takes for them to > scrape the stuff off and apply a solution that actually works. > > Anyways, thanks again for both the advice and the empathy. > > Regards, > > Kai > > > On 2012-08-09, at 8:25 PM, Mario German Mejia <[email protected]> wrote: > >> Kai, >> >> I lived that nightmarea while ago and I was prey of Whole Latte Love bad >> customer service. >> Ok, they are always nice over the phone asking you to ship them the >> machine.... :(((( and their turnaround time was more than 7 weeks..... >> In addition to that, after 3 years ( now I have and Alex Duetto) I am still >> waiting for their phone call to let me know which sealant I was supposed to >> use for the leaking brew boiler's element. >> >> Then, I tried a local Espresso Service to have it fixed and they cheated on >> me...... They just put probably the same blue stuff they put in yours >> thinking it would do the trick :) >> >> Finally, I found out that the root of the problem is that incredibly, >> Expobar does not fit a teflon gasket for the heating element to avoid >> leaks..... that would be avery cheap fix..... >> >> A seasoned espresso guy suggested me to use Loctite 567 which is a thread >> sealant. It is not a thread locker like some users were suggesting. >> The sealant works fine, first, it will allow you time to screw the element >> back and it is suitable for high temperature and pressure. KEEP IN MIND that >> you have to let it cure for 3 full days before using the machone again + you >> will need to spend around 5 0r 6 gallons of water running through the group >> to get rid of a funky flavor. The goos thing is that it is food safe as >> well. It is NFS Standard 61 ( safe with water). >> >> In addition to the one that I tried, I came across this one as well and it >> is supposed to be good since it is also NFS Standard 61 and >> stefanoespressocare carries it. >> By the way, Loctite 567 is elastic as well and you will be able to get the >> element out in the future if you ever need to do so. >> It is your call: >> http://espressocare.com/Qstore/Qstore.cgi?CMD=011&PROD=1269561443&PNAME=Thread+Sealant+Food+Grade >> >> Good luck, >> >> Mario >> >> From: kai lin <[email protected]> >> To: [email protected] >> Sent: Thursday, August 9, 2012 5:22 PM >> Subject: Brewtus has a leak >> >> Hi All, >> >> I'm hoping someone can help me out - it's been an absolute disaster. The >> story so far: late last year, I ended up blowing my heating element. Being >> in Toronto, Canada, I didn't want to ship my machine to Winnipeg for >> diagnoses so I brought my machine to a local shop in order to have it fixed. >> They ended up damaging the boiler when they tried to replace the heating >> element. Fast forward 9 months (!!!) to get the parts and I have just >> gotten my machine back today. Unfortunately, even though these guys said >> they tested the machine, there's definitely a leak. I opened the machine >> and it looks like the brew boiler that was supposed to be replaced is >> covered in blue stuff that has been LIBERALLY applied to the bottom of the >> boiler. The leak is coming from the blue stuff. It looks like it's >> possibly leaking from where the heating element (I assume) leads are coming >> from the bottom of the boiler. Right now, I don't even know if they >> actually replaced the boiler or if they just slapped the blue stuff over the >> old boiler hoping it sealed the leak. >> >> Does anyone have any ideas? Support for the Brewtus up here in Canada is >> absolutely brutal. When I call the authorized dealer, all he wants to talk >> about is whether my water is conditioned properly. >> >> Anyways, hope some of the experts here will take pity on the n00bie. >> >> Thanks in advance, >> >> Kai >> -- >> You received this message because you are subscribed to the Google Groups >> "Brewtus" group. >> To view this discussion on the web visit >> https://groups.google.com/d/msg/brewtus/-/sXxanO536MwJ. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/brewtus?hl=en. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Brewtus" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/brewtus?hl=en. > -- > You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/brewtus?hl=en. -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en.
