Unfortunately in a case like this there's little support can really do,
aside from offer moral support (pardon the pun). This is clearly an issue
where Netsol's billing system is, yet again, causing problems for an end
user. While we can definitely add this to our list of "why NSI is going
about things the wrong way", we cannot act upon this specific domain -
only maintain our stance on the overall issue.
A call to your local (or the registrant's local) better business bureau
might be in order.
Charles Daminato
TUCOWS Product Manager
[EMAIL PROTECTED]
On Fri, 13 Jul 2001, dnsadmin wrote:
>
> After re-reading what I just wrote, I realize that the double-verify is not
> the issue. I'll resend to [EMAIL PROTECTED]
>
> > -----Original Message-----
> > From: dnsadmin [mailto:[EMAIL PROTECTED]]
> > Sent: Friday, July 13, 2001 11:39 AM
> > To: [EMAIL PROTECTED]
> > Subject: RE: denied-transfers
> >
> >
> >
> > This is exactly our problem.
> >
> > 1. Client paid $70 to Netsol in February
> > 2. Netsol added 2 years to domain, making it expire in 2003
> > (WHOIS shows it too)
> > 3. Netsol keeps harassing client for payment, threatening to deactivate
> > 4. Client is running away from Netsol because of the nonsense.
> > 5. Our transfer requests fail, because Netsol believes it is owed
> > money, eventhough WHOIS says different, and client has proof of payment.
> >
> > > -----Original Message-----
> > > From: Charles Daminato [mailto:[EMAIL PROTECTED]]
> > > Sent: Friday, July 13, 2001 11:31 AM
> > > To: dnsadmin
> > > Cc: [EMAIL PROTECTED]
> > > Subject: Re: denied-transfers
> > >
> > >
> > > afaik (I'm verifying this) [EMAIL PROTECTED] is not a
> > mechanism
> > > to expidiate transfer requests, but more of a repository for
> > complaints to
> > > assist our cause in getting these 'double verify' problems
> > sorted out with
> > > other registrars.
> > >
> > > Charles Daminato
> > > TUCOWS Product Manager
> > > [EMAIL PROTECTED]
> > >
> > > On Fri, 13 Jul 2001, dnsadmin wrote:
> > >
> > > >
> > > > How long to get a response from [EMAIL PROTECTED]?
> > > >
> > > > I sent it Thursday, about 24 hours ago. Does this mean if I do
> > > not get an
> > > > answer today (Friday), I have to wait until Monday?
> > > >
> > > > If so, that will be 72 hours for a response. Not good, when the
> > > domain is
> > > > expiring soon at the old registrar.
> > > >
> > > >
> > >
> > >
>
>
