Support requests wouldn't be going to that address. His customers would be sending to their normal "support" address that they have.
On Tuesday, July 30, 2002, at 10:16 PM, Chuck Hatcher wrote: > Look, I don't want to argue about how to run a�business.� I'll do it my > way, and you do it�yours.��But I wouldn't call waiting two days to > answer a support request going the "Extra Mile"! > � > > ----- Original Message ----- > From: Mike Allen > To: Chuck Hatcher ; discuss-list > Sent: Tuesday, July 30, 2002 9:13 PM > Subject: Re: Letters from Tucpws? > > Exactly, but why eliminate potentially important email, when you can > publish one and sift through it every 2 days and make sure nothing > "Important" is coming your way? Please re-read your last email. Once > again, we are going the "Extra-Mile" that we are not "Required"???? ;o) > � > Mikey > > ----- Original Message ----- > From: Chuck Hatcher > To: Mike Allen ; discuss-list > Sent: Tuesday, July 30, 2002 7:31 PM > Subject: Re: Letters from Tucpws? > > Let me make sure I understand - I assume you're talking about the > reseller contact email address (as opposed to technical contact). > � > If you don't want to use email�for�reseller contact, you have the > option of having the address not appear in the whois.� You can use a > url, or a phone number, or all the above, or nothing.� My point is that > if you DO publish an email address as a means of contacting you for > registration support, you ought to at least skim through the messages > sent to that address.� If you think advertising an email address is > just going to result in a lot of spam, then why do it? > � > Personally, I like listing only the�URL, and providing a support form > on the website. > � > > ----- Original Message ----- > From: Mike Allen > To: Chuck Hatcher ; discuss-list > Sent: Tuesday, July 30, 2002 7:50 PM > Subject: Re: Letters from Tucpws? > > ��� Come on dude. They are sending email to a public, mostly trash box. > Yes, their e-mail is more important with the 200 emails a day we get > from scum mining the who-is to send us porno offers!� We scan the trash > bin a couple times a week to make sure there is nothing "Important" but > we make sure our customers know the boxes (Proper procedures) for any > issues... Are you telling me you have time to sift through 200+ trash > emails a day? It is called organization and I definatly don't need > someone telling me how to do it as we have things running quite well > and I can guarantee know one has "Ever" filed a complaint against us. > We go the extra mile. Why? We don't have trash mail is our way every > day!��� > � > ��� Things run quite well here. Just out of curiosity, how long have > you been a reseller? If over a year, you too would be a fine tuned > machine from all the scum and crap on a daily basis........ > � > > -- > Mike Allen, 4CheapDomains.Net > [EMAIL PROTECTED] > http://www.4CheapDomains.Net��� > (812) 275-8425 - Office > (815) 364-1278 - Fax > > ----- Original Message ----- > From: Chuck Hatcher > To: Mike Allen ; [EMAIL PROTECTED] > Sent: Tuesday, July 30, 2002 5:44 PM > Subject: Re: Letters from Tucpws? > > Are you saying email from Tucows is more important than email from your > customers? > � > I hate wading through spam as much as the next guy, but I would never > filter email sent to a contact�address I have published to the public.� > (And I can't think of a better way for Tucows to make sure you keep > your "public" address updated than to use it for critical updates!) > � > > ----- Original Message ----- > From: Mike Allen > To: discuss-list > Sent: Tuesday, July 30, 2002 3:48 PM > Subject: Letters from Tucpws? > > Hi All, > � > ��� Hoping Charles (But I think he is on vacation?) might shed some > light. Should account teams etc announcement e-mails be sent to the > email that we have designated as, let's say announcements?� I have been > receiving email to�our address that is listed in the WHOIS that we > filter for spam!� I have a bad feeling we will loose a important > message one day if this is not changed.... > � > Maybe we are the only one, but seems odd that SRS sends us mail to the > address that we list in the reseller area as our WHOIS info.... > � > > -- > Mike Allen, 4CheapDomains.Net > [EMAIL PROTECTED] > http://www.4CheapDomains.Net��� > (812) 275-8425 - Office > (815) 364-1278 - Fax > > -- +------------------------------+--------------------------------+ | Derek J. Balling | "You can get more with a kind | | [EMAIL PROTECTED] | word and a two-by-four, than | | www.megacity.org/blog/ | you can with just a kind | | | word." - Marcus | +---------------------------------------------------------------+
