I'm going to look into this a bit further to make sure that we have our
processes in ship-shape shape...(or something like that)...
-rwr
"There's a fine line between fishing and standing on the shore like an
idiot."
- Steven Wright
Please review our ICANN Reform Proposal:
http://www.byte.org/heathrow
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]] On Behalf Of Mike Allen
> Sent: Wednesday, July 31, 2002 8:09 AM
> To: Derek J. Balling; discuss-list
> Subject: Re: Letters from Tucpws?
>
>
> Exactly. Thank you. in the period since we have been
> established we have not had one support question their. They
> all go to our support box. If we ever did run into the
> problem of support stuff in the whois box, then we would
> contact everyone and remind them again of the procedures.......
>
> Mikey
> ----- Original Message -----
> From: "Derek J. Balling" <[EMAIL PROTECTED]>
> To: "Chuck Hatcher" <[EMAIL PROTECTED]>
> Cc: "Mike Allen" <[EMAIL PROTECTED]>;
> "discuss-list" <[EMAIL PROTECTED]>
> Sent: Tuesday, July 30, 2002 10:40 PM
> Subject: Re: Letters from Tucpws?
>
>
> > Support requests wouldn't be going to that address. His customers
> > would be sending to their normal "support" address that they have.
> >
> >
> >
> > On Tuesday, July 30, 2002, at 10:16 PM, Chuck Hatcher wrote:
> >
> > > Look, I don't want to argue about how to run a business.
> I'll do it
> > > my way, and you do it yours. But I wouldn't call waiting
> two days to
> > > answer a support request going the "Extra Mile"!
> > >
> > >
> > > ----- Original Message -----
> > > From: Mike Allen
> > > To: Chuck Hatcher ; discuss-list
> > > Sent: Tuesday, July 30, 2002 9:13 PM
> > > Subject: Re: Letters from Tucpws?
> > >
> > > Exactly, but why eliminate potentially important email,
> when you can
> > > publish one and sift through it every 2 days and make
> sure nothing
> > > "Important" is coming your way? Please re-read your last
> email. Once
> > > again, we are going the "Extra-Mile" that we are not
> "Required"????
> > > ;o)
> > >
> > > Mikey
> > >
> > > ----- Original Message -----
> > > From: Chuck Hatcher
> > > To: Mike Allen ; discuss-list
> > > Sent: Tuesday, July 30, 2002 7:31 PM
> > > Subject: Re: Letters from Tucpws?
> > >
> > > Let me make sure I understand - I assume you're talking about the
> > > reseller contact email address (as opposed to technical contact).
> > >
> > > If you don't want to use email for reseller contact, you have the
> > > option of having the address not appear in the whois. You
> can use a
> > > url, or a phone number, or all the above, or nothing. My point is
> > > that if you DO publish an email address as a means of
> contacting you
> > > for registration support, you ought to at least skim through the
> > > messages sent to that address. If you think advertising an email
> > > address is just going to result in a lot of spam, then why do it?
> > >
> > > Personally, I like listing only the URL, and providing a support
> > > form on the website.
> > >
> > >
> > > ----- Original Message -----
> > > From: Mike Allen
> > > To: Chuck Hatcher ; discuss-list
> > > Sent: Tuesday, July 30, 2002 7:50 PM
> > > Subject: Re: Letters from Tucpws?
> > >
> > > Come on dude. They are sending email to a public, mostly
> trash box.
> > > Yes, their e-mail is more important with the 200 emails a
> day we get
> > > from scum mining the who-is to send us porno offers! We scan the
> > > trash bin a couple times a week to make sure there is nothing
> > > "Important" but we make sure our customers know the boxes (Proper
> > > procedures) for any issues... Are you telling me you have time to
> > > sift through 200+ trash emails a day? It is called
> organization and
> > > I definatly don't need someone telling me how to do it as we have
> > > things running quite well and I can guarantee know one has "Ever"
> > > filed a complaint against us. We go the extra mile. Why? We don't
> > > have trash mail is our way every day!
> > >
> > > Things run quite well here. Just out of curiosity, how
> long have you
> > > been a reseller? If over a year, you too would be a fine tuned
> > > machine from all the scum and crap on a daily basis........
> > >
> > >
> > > --
> > > Mike Allen, 4CheapDomains.Net
> > > [EMAIL PROTECTED]
> > > http://www.4CheapDomains.Net
> > > (812) 275-8425 - Office
> > > (815) 364-1278 - Fax
> > >
> > > ----- Original Message -----
> > > From: Chuck Hatcher
> > > To: Mike Allen ; [EMAIL PROTECTED]
> > > Sent: Tuesday, July 30, 2002 5:44 PM
> > > Subject: Re: Letters from Tucpws?
> > >
> > > Are you saying email from Tucows is more important than
> email from
> > > your
>
> > > customers?
> > >
> > > I hate wading through spam as much as the next guy, but I would
> > > never filter email sent to a contact address I have
> published to the
> > > public. (And I can't think of a better way for Tucows to
> make sure
> > > you keep your "public" address updated than to use it for
> critical
> > > updates!)
> > >
> > >
> > > ----- Original Message -----
> > > From: Mike Allen
> > > To: discuss-list
> > > Sent: Tuesday, July 30, 2002 3:48 PM
> > > Subject: Letters from Tucpws?
> > >
> > > Hi All,
> > >
> > > Hoping Charles (But I think he is on vacation?) might shed some
> > > light. Should account teams etc announcement e-mails be
> sent to the
> > > email that we have designated as, let's say announcements? I have
> > > been receiving email to our address that is listed in the
> WHOIS that
> > > we filter for spam! I have a bad feeling we will loose a
> important
> > > message one day if this is not changed....
> > >
> > > Maybe we are the only one, but seems odd that SRS sends
> us mail to
> > > the address that we list in the reseller area as our
> WHOIS info....
> > >
> > >
> > > --
> > > Mike Allen, 4CheapDomains.Net
> > > [EMAIL PROTECTED]
> > > http://www.4CheapDomains.Net
> > > (812) 275-8425 - Office
> > > (815) 364-1278 - Fax
> > >
> > >
> > --
> > +------------------------------+--------------------------------+
> > | Derek J. Balling | "You can get more with a kind |
> > | [EMAIL PROTECTED] | word and a two-by-four, than |
> > | www.megacity.org/blog/ | you can with just a kind |
> > | | word." - Marcus |
> > +---------------------------------------------------------------+
> >
>
>
