Exactly. Thank you. in the period since we have been established we have not had one support question their. They all go to our support box. If we ever did run into the problem of support stuff in the whois box, then we would contact everyone and remind them again of the procedures.......
Mikey ----- Original Message ----- From: "Derek J. Balling" <[EMAIL PROTECTED]> To: "Chuck Hatcher" <[EMAIL PROTECTED]> Cc: "Mike Allen" <[EMAIL PROTECTED]>; "discuss-list" <[EMAIL PROTECTED]> Sent: Tuesday, July 30, 2002 10:40 PM Subject: Re: Letters from Tucpws? > Support requests wouldn't be going to that address. His customers would > be sending to their normal "support" address that they have. > > > > On Tuesday, July 30, 2002, at 10:16 PM, Chuck Hatcher wrote: > > > Look, I don't want to argue about how to run a business. I'll do it my > > way, and you do it yours. But I wouldn't call waiting two days to > > answer a support request going the "Extra Mile"! > > > > > > ----- Original Message ----- > > From: Mike Allen > > To: Chuck Hatcher ; discuss-list > > Sent: Tuesday, July 30, 2002 9:13 PM > > Subject: Re: Letters from Tucpws? > > > > Exactly, but why eliminate potentially important email, when you can > > publish one and sift through it every 2 days and make sure nothing > > "Important" is coming your way? Please re-read your last email. Once > > again, we are going the "Extra-Mile" that we are not "Required"???? ;o) > > > > Mikey > > > > ----- Original Message ----- > > From: Chuck Hatcher > > To: Mike Allen ; discuss-list > > Sent: Tuesday, July 30, 2002 7:31 PM > > Subject: Re: Letters from Tucpws? > > > > Let me make sure I understand - I assume you're talking about the > > reseller contact email address (as opposed to technical contact). > > > > If you don't want to use email for reseller contact, you have the > > option of having the address not appear in the whois. You can use a > > url, or a phone number, or all the above, or nothing. My point is that > > if you DO publish an email address as a means of contacting you for > > registration support, you ought to at least skim through the messages > > sent to that address. If you think advertising an email address is > > just going to result in a lot of spam, then why do it? > > > > Personally, I like listing only the URL, and providing a support form > > on the website. > > > > > > ----- Original Message ----- > > From: Mike Allen > > To: Chuck Hatcher ; discuss-list > > Sent: Tuesday, July 30, 2002 7:50 PM > > Subject: Re: Letters from Tucpws? > > > > Come on dude. They are sending email to a public, mostly trash box. > > Yes, their e-mail is more important with the 200 emails a day we get > > from scum mining the who-is to send us porno offers! We scan the trash > > bin a couple times a week to make sure there is nothing "Important" but > > we make sure our customers know the boxes (Proper procedures) for any > > issues... Are you telling me you have time to sift through 200+ trash > > emails a day? It is called organization and I definatly don't need > > someone telling me how to do it as we have things running quite well > > and I can guarantee know one has "Ever" filed a complaint against us. > > We go the extra mile. Why? We don't have trash mail is our way every > > day! > > > > Things run quite well here. Just out of curiosity, how long have > > you been a reseller? If over a year, you too would be a fine tuned > > machine from all the scum and crap on a daily basis........ > > > > > > -- > > Mike Allen, 4CheapDomains.Net > > [EMAIL PROTECTED] > > http://www.4CheapDomains.Net > > (812) 275-8425 - Office > > (815) 364-1278 - Fax > > > > ----- Original Message ----- > > From: Chuck Hatcher > > To: Mike Allen ; [EMAIL PROTECTED] > > Sent: Tuesday, July 30, 2002 5:44 PM > > Subject: Re: Letters from Tucpws? > > > > Are you saying email from Tucows is more important than email from your > > customers? > > > > I hate wading through spam as much as the next guy, but I would never > > filter email sent to a contact address I have published to the public. > > (And I can't think of a better way for Tucows to make sure you keep > > your "public" address updated than to use it for critical updates!) > > > > > > ----- Original Message ----- > > From: Mike Allen > > To: discuss-list > > Sent: Tuesday, July 30, 2002 3:48 PM > > Subject: Letters from Tucpws? > > > > Hi All, > > > > Hoping Charles (But I think he is on vacation?) might shed some > > light. Should account teams etc announcement e-mails be sent to the > > email that we have designated as, let's say announcements? I have been > > receiving email to our address that is listed in the WHOIS that we > > filter for spam! I have a bad feeling we will loose a important > > message one day if this is not changed.... > > > > Maybe we are the only one, but seems odd that SRS sends us mail to the > > address that we list in the reseller area as our WHOIS info.... > > > > > > -- > > Mike Allen, 4CheapDomains.Net > > [EMAIL PROTECTED] > > http://www.4CheapDomains.Net > > (812) 275-8425 - Office > > (815) 364-1278 - Fax > > > > > -- > +------------------------------+--------------------------------+ > | Derek J. Balling | "You can get more with a kind | > | [EMAIL PROTECTED] | word and a two-by-four, than | > | www.megacity.org/blog/ | you can with just a kind | > | | word." - Marcus | > +---------------------------------------------------------------+ >
