> Maybe you could have. But nobody did.
>
> And the problem has been around for a really long time.
>
> So, what does that mean?
>

Sometimes, I think all it means is that no one asked me how to fix it. ;)
(Kidding!)

I often wish the people in charge of designing everyday products would get
off their butts and start thinking for a change. It's sad that so many
products go unchanged for decades when they could so easily be improved.

Incidentally, though, the use of personas didn't change the fact that this
went untouched for so long, and a decision to use personas would not have
made it happen any sooner. It only addresses how the designer arrived at the
new design once someone finally decided to pay attention to the problem.

-r-
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