Multivariate and A/B test tools have been around and available for almost as
long as the web has been around.  I've had metrics vendors tell me that
Amazon runs as many as 8 different versions of their checkout system for the
purpose of testing.  And yet we still do usability tests.

I do plenty of both in my team.  They each have their place and I find them
quite complementary.  Split tests can be more expensive then they seem at
first, and more often than not don't produce a clear winner.  Analytics
tools of all types are very good at telling you what happens but not so good
at telling you why it happens.  And they can't tell you what will happen at
all.

Paul Trumble
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*Come to IxDA Interaction08 | Savannah*
February 8-10, 2008 in Savannah, GA, USA
Register today: http://interaction08.ixda.org/

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