On May 6, 2008, at 6:48 PM, Robert Hoekman Jr wrote:
Where does that leave us as designers? The business is our client,
not the
end user.
The end user is always your client. If not, you should fire the one
that
hired you.
I don't share this opinion. In fact, I think it's a very dangerous
opinion for someone acting in a consulting role.
Certainly, if you don't like the way someone does business, you
shouldn't take work from them. But, beyond that, I think anyone acting
as a consultant will get into a lot of trouble if they start asserting
that the people who sign the checks are not the real clients, but the
end user's are.
One big problem is it suggests you, as a consultant and not a business
stakeholder, know more about their business, their clients, and their
industry than they do. That's very unlikely to be true and will not
engender a positive relationship for the long term.
In my mind, our clients (the business) are always right. It's just
that, sometimes, they could be righter if they had a little more
information (which is what we provide).
That's my $0.02.
Jared
Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: [EMAIL PROTECTED] p: +1 978 327 5561
http://uie.com Blog: http://uie.com/brainsparks
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