Steve's point is on the nose: "Fictitious" could mean "was
created, imagined" or "based on a lie". "Representative" means
"to serve as an example" or "to act on behalf of". Much less
consternation there.

Minus the XXXX XXX's, the discussion is fairly a healthy one. Keep
it going. Frank's study was a good start at empirically
investigating the efficacy of personas, and it's great for Jared to
highlight it for us. Yet I think a number of Robert H's concerns
about it are valid. Frank's reply helped address them, but didn't
render them moot. (To be fair, some concerns will never be moot, as
we're dealing with humans on both sides of the study.) 

So as Jared pointed out... we can do more research. Use Frank's
study as a springboard. Bring in user testing as an evaluation method
for design. Use teams comprised of "equally evaluated" designers
more separated from one another, or perhaps individual designers.

"Ceci n'est pas une pipe." 

I think folks are in agreement here: A map is not a real place, and a
persona is not a real person. Yet both provide understanding of the
things they represent. And in many ways, a representation can help
aid understanding of a real object in ways that experience with the
object itself cannot.

By way of being made by people, that representation is influenced by
those who create them. And in that way, could be used for good or
evil, to assist or %u2014intentionally or unintentionally%u2014
mislead those that use them. 

To ensure that the representation remains valid, it needs to be tied
back the concrete things they represent. For  a persona, this means
back to users themselves.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=42315


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