On May 29, 2009, at 6:36 AM, James Page wrote:
I think the issue with using heuristic evaluations is the well known
issue
with the evaluator effect.
Wow, James. You are *so* missing the point here.
Sure, there are evaluator effects in heuristic evaluations. But that
has to do with *different* evaluators inspecting the *same* design.
In this case, Frank had the *same* evaluators inspecting *different*
designs.
One can shoot holes in any research study citing any of the myriads
previous research (which itself could be shot full of holes). That's
not the point.
The point is this is a nicely done study (I've reviewed hundreds of
studies like this in my career -- trust me, this is excellent) *and*
it does do what it set out to do, which is to see if given personas,
design teams behaved differently and in a way that *could* lead to
better design.
Jared
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