John, have you forwarded your concerns on to Apple? I'm sure
they'd be interested in hearing this.
I for one think that's a horrible way of dealing with customers
(with or without a disability) and is just simply bad form.
Sorry you had such a lousy exp!…
Hope you have a great rest of your day!…
Smiles,
Cara :)
On Sep 21, 2008, at 11:37 AM, John Denning wrote:
I just had a call from two friends while they were at the apple
store. They are not Mac users, but are very interested in the Nano
now that it speaks.
The store including the manager refused to show them that feature.
Said "we'd have to open a box, we don't have any demo units." They
have an entire bloody table of nano's, but wouldn't use one of
those. I spoke with the sales person, he was adamant. I asked for
the manager who also said, no we can't show you.
They lost two sales at that moment, and likely others, this is one
vocal person. I wouldn't have believed it if I hadn't spoken with him.
I picked up a Nano the other day, but at a different local store.
They were totally clueless, first insisted it had no such feature. I
pressed, then then told me you enable it by turning on Voice Over
from the System Preferences. I told them, "I don't think that's
right, probably from iTunes." They went away for about 10 minutes
came back and said I was right and they are syncing one right now to
show me. Helpful just clueless.
If I wasn't sure I'd have left the store after 2 sales people and
one Genius told me, no such feature.
Today I had an email from Apple to take a survey about my recent
purchase experience. I rated some things super high, but knowledge
of the staff very very low.
- JD -
John Denning
AIM: [EMAIL PROTECTED]
A+ MCSA MCSE
And glad to be a Mac snob again!
Roswell, GA
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