<smile> Out of curiosity, what was your Aperture question?…
anyway, I also think a perfectly acceptable answer for a
salesperson to give is 'I don't know, let me go see if I can look that
up for you; be back in a minute…'
It doesn't take brains! lol! Or perhaps it does, I suppose!
<smile> and yes, between geniuses and messiahs, I'd better be
impressed! lol!
Smiles,
Cara :)
On Sep 21, 2008, at 1:03 PM, John Denning wrote:
Cara -- I did via my survey. But also since this latest, only
minutes before I posted, I will also send an email.
And as you said, it's not a disability issue. I don't only have
questions related to VO, or UA. I had the same poor apple store
experience when I asked about Aperture. And it was NOT an obscure
question, very basic. What she should have done if she didn't know
is. "let me get our Aperture expert, he's a real genius." But no she
gave me an answer off the top of her head and it was 180 degrees
wrong. I knew it was, well was fairly sure. But I didn't want to
challenge her, just went home.
I'm mostly concerned that those who are not savvy will just give up.
We all here probably know visually impaired people who just hate the
Mac. Haven't used it, but hate it. It's not from Freedom Scientific.
So we are fighting an uphill battle with not only the sighted world,
but also other blind fanatics. They take the step and go into the
apple store and have a horrible experience. Their point is proven.
You listen to Mac fan boys, some of the podcasts. And they liken
going into an Apple store to a religious experience. So let's see we
have Genius's and Second Comings. Good gosh the standards should be
high to meet that :)
On Sep 21, 2008, at 3:33 PM, Cara Quinn wrote:
John, have you forwarded your concerns on to Apple? I'm sure
they'd be interested in hearing this.
I for one think that's a horrible way of dealing with customers
(with or without a disability) and is just simply bad form.
---
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