Cara -- I did via my survey. But also since this latest, only minutes
before I posted, I will also send an email.
And as you said, it's not a disability issue. I don't only have
questions related to VO, or UA. I had the same poor apple store
experience when I asked about Aperture. And it was NOT an obscure
question, very basic. What she should have done if she didn't know is.
"let me get our Aperture expert, he's a real genius." But no she gave
me an answer off the top of her head and it was 180 degrees wrong. I
knew it was, well was fairly sure. But I didn't want to challenge her,
just went home.
I'm mostly concerned that those who are not savvy will just give up.
We all here probably know visually impaired people who just hate the
Mac. Haven't used it, but hate it. It's not from Freedom Scientific.
So we are fighting an uphill battle with not only the sighted world,
but also other blind fanatics. They take the step and go into the
apple store and have a horrible experience. Their point is proven.
You listen to Mac fan boys, some of the podcasts. And they liken going
into an Apple store to a religious experience. So let's see we have
Genius's and Second Comings. Good gosh the standards should be high to
meet that :)
On Sep 21, 2008, at 3:33 PM, Cara Quinn wrote:
John, have you forwarded your concerns on to Apple? I'm sure
they'd be interested in hearing this.
I for one think that's a horrible way of dealing with customers
(with or without a disability) and is just simply bad form.
