Hello I am seriously considering leaving Tucows/OpenSRS after 8 years.
A client has had her domain name hijacked by her OpenSRS reseller. She registered her name with a reseller who has no online interface. The reseller then registered her domain name with their own information as admin contact. Now the client has signed up with us to host said domain name, but because the other resller "owns" the domain, they are not allowing her to move it. I contacted compliance about this, and was told that the client can fill out the form and fax it to Tucows. Well, that would be all well and good if the client had lost her login info, or if the client had changed her email address without changing it in the domain record. But neither of these scenarios happened. The reseller stole the domain plain and simple.
Now, if I were one who liked to take advantage of this situation, I could stay with Tucows knowing that any domain I stole from my customer would be safe with me, due to complete inaction by Tucows. I could really make a killing. But seeing as I am an ethical businessman, I have no intention to take advantage of this situation, and will immediately start to look for a domain wholesaler who will protect the end user from this abuse.
Brian O'Donnell Doctor PC www.doctorpc.ca _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
