Brian,
I want to address your very valid point about encouraging our
resellers to "do the right thing," as you put it.
Of course, we expect our resellers to abide by our terms of service
and when we come across behaviour we feel is unethical, we have a very
clear policy in place to deal with it. As you can understand, though,
this is done "behind closed doors" and not in a public forum like this
one.
It was gratifying to see our community of resellers jumping in here to
help each other out, and that's the type of discourse we'd love to
cultivate even more. But dealing with the tiny portion of our reseller
base who are "misbehaving" will always be a private matter between us
and them.
James McNally
Community Specialist
OpenSRS
(416) 535-0123, Ext. 1245
[EMAIL PROTECTED]
On 28-Oct-08, at 2:59 PM, Doctor PC - Brian O'Donnell wrote:
But my original point is that it hurts Tucows to have resellers who
treat
their customers like this, so they should be doing everything in
their power
to *encourage* their resellers to "do the right thing". Only if Tucows
succeeds in righting these wrongs will the entire OpenSRS system
retain its
good name. And, yes, my first beef is (obviously) with the reseller.
But I
thought that Tucows had certain rules that a reseller had to follow
in order
to be qualified as a reseller. If they accept any fly-by-night
unethical
company as a reseller, it sullies the whole bunch of us.
Brian
----- Original Message ----- From: "Eric Longman" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, October 28, 2008 2:31 PM
Subject: Re: [domains-gen] Give me a reason Tucows
Brian O'Donnell wrote:
My point is simply that that should not be the first course of
action a reseller takes when the client needs to change something
on the domain record. The reseller gave the client no other avenue
right from the start. The client has two other domain names
registered at two other registrars and has had no problem making
changes to these domains. She should be able to expect the same
level of service (or non-service as the case may be) from an
OpenSRS reseller as she gets from these other (totally non-ethical)
registrars.
Well, now it sounds like your beef is with the reseller, rather than
with Tucows. (And rightfully so, if that's how they treat their
customers).
Help your client get control of the domain name, then transfer
it into your reseller account and cut the idiots out of the
transaction.
We'd do that whether the boneheads were Tucows resellers, or GoDaddy
resellers, or were themselves an ICANN-accredited registrar.
--
Regards,
Eric Longman
zConnect - Internet Solutions for Business
800 Kennesaw Ave Ste 140
Marietta, GA 30060-1052
http://www.zconn.net 770 590-0888 800 959-8896
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