On Tuesday 28 October 2008 18:25:47 Doctor PC - Brian O'Donnell wrote: > My point is simply that that should not be the first course of action a > reseller takes when the client needs to change something on the domain > record.
I disagree. In general our business model is based around not exposing our clients to any technical complexity we can avoid. As such I've yet to see a domain name registration and management system that would be suitable for the majority of our clients. They don't know about DNS, and whilst it works they don't care either. Indeed I would say this model is the correct model for retail Internet services. So the first course of action is for our clients to contact us. In cases where they have contacted TUCOWS, TUCOWS usually refer the client to us, in cases where they haven't TUCOWS have made some horrendous mistakes. We have several domains currently being disputed between husband and wife, or between former business partners, where TUCOWS attempting to intervene and doing "the obvious thing" is unlikely to be helpful or useful. If you have evidence (as you claim) of willful obstruction, just send it to TUCOWS, but don't assume your business model is the only one. _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
