My point is simply that that should not be the first course of action a
reseller takes when the client needs to change something on the domain
record. The reseller gave the client no other avenue right from the start.
The client has two other domain names registered at two other registrars and
has had no problem making changes to these domains. She should be able to
expect the same level of service (or non-service as the case may be) from an
OpenSRS reseller as she gets from these other (totally non-ethical)
registrars.
When registering a domain name with most registrars, you choose a username
and password (or it is generated for you) and you enter your contact
information. Then the login info (and url usually, as it may not be easily
discerned from the url where the domain was registered) can be sent to the
admin contact email address that was used when registering.
This reseller intercepts the process (by virtue of not having any interface
where domains can be registered) and submits all of the contact information
EXCEPT the email address to OpenSRS so that they alone can control the
domain. Then when the client asks "Why did I not get the login info for
managing my domain like I got with the other registrars?", the response is:
"For that you need to fill out the fax and request that directly from
Tucows."
My client has no idea why this registrar would require this kind of action
on her part, when every other registrar she has dealt with does not. (And
her only conclusion is that it is OpenSRS, and not the reseller that has
this policy).
Brian
----- Original Message -----
From: "Jo for Groups and Lists" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, October 28, 2008 2:01 PM
Subject: Re: [domains-gen] Give me a reason Tucows
Is your client or the RSP listed as the registrant?
---quote
" I contacted compliance about this, and was told that the client
can fill out the form and fax it to Tucows. Well, that would be all
well and good if the client had lost her login info, or if the
client had changed her email address without changing it in the
domain record. But neither of these scenarios happened. "
---/quote
I believe the AdminChange form also applies when registrant needs to
change the admin contact person completely. Your client simply has
to prove she is the registrant in order to override the admin. I am
dealing with same situation with a domain reg'd at SRSPlus. We are
working our way thru a similar procedure. It's standard procedure
isn't it? Makes sense to me that they have to be sure they are
fulfilling the actual registrant's wishes, not someone who is simply
claiming to have rights to the domain.
Now, if the RSP is the registrant also, however, that's a whole
'nother ball of wax. What did the client agree to when she paid the
RSP? While we may not agree with it, perhaps another business model
is in play?
Jo
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