No, not exactly.
My client doesn't like the idea that she cannot simply log into a domain
management interface with a username and password that she hoped would be
supplied by her registrar (keeping in mind that she probably doesn't know
the difference between a registrar and a reseller). When she registered the
domain name, she figured that it would be the same as the other domains she
owns which are registered elsewhere. When she discovered that her domain
name was being held by her registrar for no reason other than spite, she
enlisted my help to retrieve it. That is why I contacted OpenSRS Compliance.
The reseller has told her that they have the login info in their possession,
but that she can do the fax thing just to make it more difficult for her to
move her hosting to another company.
Is there another way, other than Compliance, that my client can "notify
Tucows that something inappropriate took place"?
Thanks
Brian
----- Original Message -----
From: "Eric Longman" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, October 28, 2008 11:38 AM
Subject: Re: [domains-gen] Give me a reason Tucows
It sounds like your client doesn't like the idea that there's actually a
process by which she can
take action to (1) get her domain back, and (2) notify Tucows that
something
inappropriate took
place. Instead, your expectation is that Tucows should simply give her
the
domain name and
slap down the reseller based on one side of the story.
Based on your description, it certainly sounds like the reseller is acting
in bad faith.
But isn't it reasonable that Tucows would have some sort of mechanism by
which to report
this activity so that they can research it and take action to resolve it?
The obvious fix is to
get this woman's domain back into her hands. But it would be
irresponsible
of Tucows to
simply do so without researching further. Protection should run both
ways,
and I expect
Tucows to also ask me (as a reseller) about a given situation before
meddling in my relationships
with my customers.
In my experience, you won't find a company that does a better job of
protecting its resellers
AND domain registrants than Tucows. Nor will you find one that operates
with the same
level of ethics that they do.
I don't see it as unreasonable to say "Here's our process to allow your
client to regain
control of her domain name" or to require that she submit her complaint
and
allegations
in writing so that they can be researched.
Am I missing something?
--
Regards,
Eric Longman
zConnect - Internet Solutions for Business
800 Kennesaw Ave Ste 140
Marietta, GA 30060-1052
http://www.zconn.net 770 590-0888 800 959-8896
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Doctor PC -
Brian O'Donnell
Sent: Tuesday, October 28, 2008 11:29 AM
To: [email protected]
Subject: [domains-gen] Give me a reason Tucows
Hello
I am seriously considering leaving Tucows/OpenSRS after 8 years.
A client has had her domain name hijacked by her OpenSRS reseller. She
registered her name with a reseller who has no online interface. The
reseller then registered her domain name with their own information as
admin
contact. Now the client has signed up with us to host said domain name,
but
because the other resller "owns" the domain, they are not allowing her to
move it. I contacted compliance about this, and was told that the client
can
fill out the form and fax it to Tucows. Well, that would be all well and
good if the client had lost her login info, or if the client had changed
her
email address without changing it in the domain record. But neither of
these
scenarios happened. The reseller stole the domain plain and simple.
Now, if I were one who liked to take advantage of this situation, I could
stay with Tucows knowing that any domain I stole from my customer would be
safe with me, due to complete inaction by Tucows. I could really make a
killing. But seeing as I am an ethical businessman, I have no intention to
take advantage of this situation, and will immediately start to look for a
domain wholesaler who will protect the end user from this abuse.
Brian O'Donnell
Doctor PC
www.doctorpc.ca
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