On 20.11.2008, at 17:41, Ken Schafer wrote:
You are killing the email discussion list on 9 days
notice in favour of a "solution" which is, itself,
a work in progress?
I think everything is always a work in progress.
We could run with what is there now and it would work
fine. We're looking for ways to improve and refine what
we offer - not just in the next nine days but always.
Ken,
I don't understand you. You are a product manager and you
managing the products as *you* want. You don't hear your
customer base.
This is never a good decision. You keep a lot of your
customers out with this strategy.
The only thing what really works is the registration and
management for gTLD names. All other things are not very
professional. You should keep an eye on that what you sell
instead of changing well accepted services and instead of
finding always new products you can sell.
We are customers since 2000. OpenSRS/Tucows was an
innovative company. But over the last years it is not
anymore.
You offering beta products and we, your resellers should
be the beta tester for it. Of course products should be
improved all the time.
- But: Do it on your existing products!
If you think you must do it in that way and if you think
9 days is enough to close a communication platform, which
was well accepted, and if you think that you don't need
to hear your customers, you can do so.
But in this discussion the mailing list is not the only
issue. It shows how tucows treats his customers/resellers.
And believe me: If we find another registrar I guess we
will leave tucows after 8, 9 years!
It's a lot of work, because we have to rewrite all our
software, but we are on the way to do it due to other
circumstances, so we even can do the part to replace the
tucows API too.
I can say, I'm not satisfied anymore. Not because of that,
that you close the mailing list. This is only one point.
But it shows how you think and what is important for you.
It seems this is only to increase the sales volume.
You could do it by managing and improving your existing
products, but you don't think so.
But I do. This is the way to get unsatisfied customers.
Best regard
Bernd
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