I have an emergent shared mailbox problem. Hope I can explain this
coherently:
We have a generic e-mail account that 12 people monitor. Each of the 12
people have a sub-folder under the Inbox labeled with their name. The mail
coming into the Inbox are work orders. The staff will simply pull a piece of
mail from the Inbox into their own subfolder and carry on. So it looks like
this:
[EMAIL PROTECTED]
> Inbox
> User 1
> User 2
> User 3
The problem is, even after one person moves a message from the Inbox to
their subfolder, (and it does appear to have moved for that person), other
users monitoring that Inbox still see it in the Inbox. Even after they force
a sync. And they can even move it to their subfolder!
This is on Exchange 2003, with Entourage 11.2.1 up to 11.2.5. I have added
the mailbox two different ways with the same results (as delegate and as a
separate account). Entourage is pointing to back end servers. Supposedly,
OWA shows things properly (trying to confirm that now).
I'm testing more, trying to confirm all this, and gather new info.
In the meantime, does anyone have any initial suggestions or observations
about this??
Darrin Pertschi
Production Services Mgr. (IT)
PRIMEDIA Enthusiast Media
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