Think about it; you’ve got a dozen people in half a dozen offices all over the country all working ‘together’. When a job order comes into the InBox, whoever is least busy can pick it up and work the request. If one person was doling out the messages, he/she would have no good way to know who was least busy.
On 10/13/06 12:51 PM, I'm sure "Adam Bailey" said:
On 10/6/06 10:15 AM, Pertschi, Darrin <[EMAIL PROTECTED]> wrote:
> We have a generic e-mail account that 12 people monitor. Each of the 12
> people have a sub-folder under the Inbox labeled with their name. The mail
> coming into the Inbox are work orders. The staff will simply pull a piece of
> mail from the Inbox into their own subfolder and carry on.
This seems like a chaotic way of handling things. I recommend you assign one
person to handle all incoming Work Orders who assigns them to the other 11.
Having 12 people all working from the same Inbox simultaneously - even if
only for a few seconds, is asking for trouble.
--
Adam Bailey | Chicago, Illinois
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