All: I would really appreciate it if when you interact with anyone in Adobe Technical Support or Adobe Customer Support, you get the actual name (or id) of the person you are speaking to as well as the case number associated with your call. Every call has a case number even if the person doesn't tell you it. If you have that case number, we can trace back to whoever gave you such gross misinformation and send them off to the Gulag for regrooving or possibly terminate their association with our providers if there is a pattern of providing gross misinformation to our customers. If they refuse to provide a case number for your call, demand to speak with a supervisor!!!
- Dov ("angry in San Jose") [cid:image001.png at 01CE0AB5.40A2EA20] Dov Isaacs Principal Scientist Adobe Systems Incorporated +1 408.536.2896 (tel) +1 408.242.5161 (cell) isaacs at adobe.com<mailto:isaacs at adobe.com> 345 Park Avenue San Jose, CA 95110-2704 USA http://www.adobe.com<http://www.adobe.com/> Feel free to print this e-mail if your needs dictate hard copy. There is no need to feel guilty about printing! Paper is renewable and recyclable. ISAACS-OFFICE.corp.adobe.com From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Sgammato Sent: Wednesday, February 13, 2013 12:12 PM To: Alan T Litchfield Cc: framers at lists.frameusers.com Subject: Re: "FrameMaker has detected a problem and must quit" Really?! I have been told numerous times by Adobe support personnel that it is a bad idea to have .fm files on a different drive from the installation directory. Nonetheless I have installed FM on C:\ and worked on network files for many years without serious problems (or rather, problems could always be traced tio another source). john -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20130214/358c2348/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 871 bytes Desc: image001.png URL: <http://lists.frameusers.com/pipermail/framers/attachments/20130214/358c2348/attachment.png>