Yes, please provide the contact information for the ?service tech? who gave you 
that misinformation!!!

            - Dov

[cid:image001.png at 01CE0AE1.980BC2B0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at<mailto:isaacs at>

345 Park Avenue
San Jose, CA  95110-2704 USA<>

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From: framers-bounces at 
[] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 12:17 PM
To: Dave.Stamm at; framers at; techwr-l at
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

To all,

I will be glad to supply the specific e-mail address for the service 
tech (Shekhar, in India) that I talked with earlier today (Wednesday) in 
private (off-list) e-mails.

He was very professional, seemed to understand the specifics of my problem and 
even phoned me right back when our call dropped.

I also provided him with the specific internal error numbers that came up in 
the FM 11.0 crash notification pop-up window. (They were the same at each 

He then confirmed what I described and asked if I could be placed on "hold" 
while he checked into it.

I was on hold perhaps no more than a minute when he came back on the line and 
told me that the fix is to place the working files on the same hard drive where 
FM 11.0 is installed.

I inquired as to if he is sure about this and he agreed without hesitation, 
saying this was sp[ecific with FM 11.0 (I don't recall if it does or will apply 
to FM 12.0.)

As I described in another e-mail here, that SEEMS to have cleared up my 
coworker's problem. It's been an hour or so since he got back into things and 
so far, no more crashes.

Please note that my coworker's FM crash problems occurred intermittently, 
perhaps several times a week and not all day every day, so we'll have to see 
what happens over the next few days, etc.

I'm still on FM 8.0 and because I like the user interface as it is and I've had 
no crash problems, I might just stay with it, eh?

-- Ken in Atlanta

From: "Dave.Stamm at<mailto:Dave.Stamm at>" <Dave.Stamm at<>>
To: framers at<mailto:framers at>; 
techwr-l at<mailto:techwr-l at>
Sent: Wed, February 13, 2013 2:52:16 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!


If Ken was informed correctly, below ? and I _really_ hope he was _not_ ? then 
that effectively rings the death knell of FrameMaker?s use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I?m 
happy to report that I haven?t encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the files we produce and edit are on a server, so we work with them across our 
local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information Ken posted below?

Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200     We'll hit your targets from here.?
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620             fax:  260.434.9501 / 9509
dave.stamm at<mailto:dave.stamm at>

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From: framers-bounces at<mailto:framers-bounces at> [mailto:framers-bounces at] On 
Behalf Of Syed Zaeem Hosain (Syed.Hosain at<>)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshedly at<mailto:poshedly at>; 
robert at<mailto:robert at>; framers at<mailto:framers at>; techwr-l at<mailto:techwr-l at>
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly <poshedly at<mailto:poshedly at>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the ?data? files are on a separate drive _on the *same* system_.

In fact, I do this right now ? my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

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