First, my thanks to all for your interest and participation in this matter.

Second, just to confirm that by "data file" I mean the book or chapter being 
composed using FrameMaker. In our case, the FrameMaker program files are 
installed on our respective desktop computers (I _hope_ that's the correct 
ok?). The book and chapter files are located on a separate physical hard drive 
which is one of my company's network drives. It's about a month old Western 
Digital hard drive; specifically a "WD My Book Live Duo", Model WDBVHT0040JCH - 
NAS Server - 4 terrabytes with hardly anything on it because we backed 
everything onto another drive while this one was installed and have only moved 
some stuff onto it.

Third, I know what I heard and I repeated it to the Adobe tech support rep. And 
yes, he confirmed what I've stated here. FrameMaker 11 is such that the work 
files (as I've described them above) should be on the same physical drive as 
FM 11 program files.

Fourth, my coworker has experienced no FM crashes since moving his work files 
his hard drive where his FM program files are also located. Also, his files now 
seem to open and process far faster than before. Go figure. Maybe my FM 8.0 
installation is more forgiving of some unknown cross-drive anomaly and my 
coworker's FM 11.0 installation demands absolute perfection of all hardware and 
software components. I don't know.

I'm sorry that there is so much disagreement, but as I also said, I will be 
to provide this rep's name and e-mail address so any of you can follow up with 
him on your own.

-- Ken in Atlanta

From: Dov Isaacs <>
To: "framers at" <framers at>
Cc: "techwr-l at" <techwr-l at>
Sent: Thu, February 14, 2013 4:08:42 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!


Sorry I couldn?t respond to this thread earlier. Driving much of the day 
yesterday and I don?t ?do e-mail? while driving.  J

I am seriously hoping that there was a serious misunderstanding between Ken 
Poshedly and the tech support person he spoke with. Maybe a language issue one 
of a definition of what a ?data file? is.

For the record, there is absolutely no restriction in FrameMaker ? any version 
as to where FrameMaker document files (.fm files), FrameMaker book files, or 
assets used by same may reside on a user?s system. As long as Windows can open 
the file for input and output, FrameMaker can open the document or book. 
FrameMaker documents may be on the system volume or any other volume available 
under Windows including external drives, SSDs, thumb drives, network shares, 

Then there are the ?data files? used internally by FrameMaker including those 
in<X:\Program Files (x86)\Adobe\AdobeFrameMaker11\fminit> whereX:\Program Files 
(x86)\Adobe\AdobeFrameMaker11 is the location where you designate that 
FrameMaker be installed 
and<C:\Users\username\AppData\Roaming\Adobe\FrameMaker\11>  where  username is 
the user?s Window login ID. Maybe there was some issue of what happens if you 
designate a location for FrameMaker installation that isn?t the system volume 
if you move the<C:\Users\username>directory to someplace other than the system 
volume. I have not experienced problems with FrameMaker 11 installed on a 
other than the system volume. I have not attempted to muck around with location 
of the<C:\Users\username>directory which could be playing with fire with not 
only FrameMaker, but other Windows applications.

Nonetheless, assuming a reasonably normal installation of FrameMaker 11, you 
should have no problem with storing your FrameMaker documents and associated 
assets anywhere that you can open a file within your system?s file system.

            - Dov

 Dov Isaacs
Principal Scientist
Adobe Systems Incorporated +1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at 345 Park Avenue
San Jose, CA  95110-2704 USA    

Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

From:framers-bounces at 
[mailto:framers-bounces at] On Behalf Of Dave.Stamm at
Sent: Wednesday, February 13, 2013 11:50 AM
To: framers at; techwr-l at
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!



If Ken was informed correctly, below ? and I _really_ hope he was _not_ ? then 
that effectively rings the death knell of FrameMaker?s use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I?m 
happy to report that I haven?t encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
files we produce and edit are on a server, so we work with them across our 
area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
Ken posted below?

Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200     We'll hit your targets from here.?
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620             fax:  260.434.9501 / 9509
dave.stamm at

This message and / or attachments may include information subject to GDC4S S.P. 
1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by 
authorized recipients.  Use, storage and transmission are governed by General 
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Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 
If you are not an intended recipient, please contact the sender and destroy all 
copies of the original message.

From:framers-bounces at 
[mailto:framers-bounces at] On Behalf Of Syed Zaeem Hosain 
(Syed.Hosain at
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshedly at; robert at; 
framers at; techwr-l at
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly <poshedly at> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> FrameMaker 11.0 have been modified so that the data files should also be on 
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the ?data? files are on a separate drive _on the *same* system_.

In fact, I do this right now ? my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

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