I'm just fumbling around in the dark, we have PrintFusion stores in both version 5.5 and 6.0. We are using FusionPro Designer v.4.1P1b and FusionPro Desktop v.4.1P1b and we have not had any issues with suppressing lines with empty variables, or those that are just empty period.
Have you tried maybe un-installing and then re-installing the latest version of FusionPro? Craig D. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, April 19, 2007 6:19 AM To: FusionPro Users Forum Subject: [fusionpro] Re: Are others having trouble getting responses from Customer Support? I just recently came back from training in CA, and the training I received taught me nothing I couldn't figure out on my own. We have quite a few print one stores up and running right now that deal primarily with the profile attributes and were created using 5.5. Nothing was taught during training about this and all I have been able to do since I got back I have figured out on my own, learned from the forum or experienced from trial and error. When I finally got my CPM on the phone (after 5 e-mails, 3 voicemail's and multiple unanswered calls), I asked him if the training I received in CA (for 6.0) would even be relevant to the work I need to do on the 5.5 print one stores. He said the two were very similar and I shouldn't have any issues. The I asked him about the Profile Attributes, he then told me that, that was the one exception. The multiple problems we are having deal with recently added templates. Line will not suppress no matter what method of suppressant we choose. I have told the template to suppress when "containing empty variables" as well as "empty". Both ways do not work. I have sent the collect files to tech support with no real response, the only reply I have gotten thus far tells me to do something I have already done. This issue deals with templates I have recently added as well as templates we have had uploaded by printable. Could the main problem be the integration of fusion pro 6.0 and print one 5.5? If we use fusion pro 6.0 can we continue to use the 5.5 print one stores? Or do we need to make a switch to print one 6.0 in order to use fusion pro 6.0? If we had templates created and uploaded by printable, how do we get ahold of the collect files? Does anyone know who is in charge of the back end of printable? -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com -- -- Please note: It is the policy of West Press that all e-mail sent to and from any @westpress.com address may be recorded and monitored. Unless it is West Press related business, please do not send any material of a private, personal, or confidential nature to this or any @westpress.com e-mail address. This message has been scanned for UCE (spam), viruses, and dangerous content, and is believed to be clean -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com --
