i do agree w/ most of what you have mentioned. completely. the trainer for our class was VERY knowledgable and had answers for basically all of our questions and taught us the basics. the facility was great, clean and everyone was friendly and willing to help. and our new CPM has responded very quickly w/ issues that we have had recently and hopefully this will be the norm. our old CPM was wonderful, too. i think she just had alot on her plate, like we've all experienced at some point.
unfortunately, our lack of support and lack of communication goes back to more than just a few weeks and well before the new release of FusionPro. it has been a few years of waiting for answers or getting answers that have nothing to do w/ the situation at hand. it just seems a bit stressful to have to resort to multiple multiple phone calls & numerous emails, along w/ conference calls w/ sales reps, CPM's and their higher ups just to get an answer to a simple problem when we are already paying for tech support. hopefully w/ the hiring of new personnel and the adjustments they are making, situations will improve over the next few months. -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com --
