I can't believe it! i received my version 7 CD today.
Andy
At 11:37 PM 9/19/2008, you wrote:
Thanks for responding. I didn't think there would be a problem. I
don't get home from work before 5:00 and it's for me to call from
work. I was home on Tuesday. That's why I was able to order it
that day. I spoke with a lady. I hope I have time to call on
Monday. You know this is a first time I have ever purchased a
SMA. Don't know if I'll do this again! I even debated if I was
going to do this. The day before I had to pay $356 on my guidedog
that had surgery. That's why I was home on Tuesday. Anyway. I
pray it's resolved quickly.
----- Original Message ----- From: "Aaron Smith" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <[email protected]>
Sent: Friday, September 19, 2008 8:40 PM
Subject: Re: sma and upgrade problem
I don't see any information in our database regarding an SMA
purchase, so you will need to talk this over with our ordering
department on Monday. Normally purchases are charged, the order
gets posted, and your product details are updated. It's possible
that your card was charged in a batch processing at the end of the
day, and the order simply has yet to be entered due to the
overwhelming number of other orders that are in the queue ahead of
you. I'm sure this problem can be resolved quickly once you contact us.
In the future, I would recommend notifying us before 5pm on a
Friday if you need a resolution before the weekend begins.
Aaron
[EMAIL PROTECTED] wrote:
Hi. This is more for gw micro. I went in on window-eyes. It
took me to the website. It tells me that I do not appear to own
an SMA. and my cost will be $175. I called on Tuesday of this
week and ordered the SMA. I just checked with my credit card
company. A charge of $299.00 was made on Tuesday, September
16th. So, "Help!" Thanks. If you reply to this message it will
be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at
http://www.gwmicro.com/gwinfo, and can be searched through and
sorted using the search
form at the bottom of the page. If you wish to unsubscribe from
this list, send a message to
[EMAIL PROTECTED] and include leave gw-info in the body of the message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[EMAIL PROTECTED] and include leave gw-info in the body of the message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[EMAIL PROTECTED] and include leave gw-info in the body
of the message.
