At 03:46 PM 09/12/2011, Francisco Tapia wrote:
>
> What time frame did it take to get it repaired?
They quoted me 3 days, but they actually had the machine ready for me
within 24hrs, but I didn't have time to go pick it up until the weekend.
It normally will take up to 2 days because they need to ship it to an apple
center.
Two days is pretty darn good.
Acer seems like the provide good customer service, I had a netgear router
not too long ago, and while their latest firmware fixed my ailing attached
usb drive issues, it broke my dlna. I contacted netgear for support on the
issue and it took them over a week to answer my email. I contacted Asus on
enabling IPSEC support on the new router I picked up from them and they
answered in 24 hours... now that is service :)
I agree with you on Netgear. I like their products, but when they
break, forget it. The after sale service is terrible. The business
grade stuff isn't quite as bad, but it's still nothing to rave about.
T
