On 12/9/2011 9:54 AM, Harry McGregor wrote:
Hi,
On 12/9/11 7:36 AM, Thane Sherrington wrote:
BTW, you keep suggesting I'm spreading hearsay. I'm not. A friend of
mine was a manager at an Apple call centre. The orders came down from
Apple. Maybe he was lying, but I'm not sure why he would. Heck, look
at the response Apple had to the MacDefender infections, or the
dropped calls on the iPhone. Not everything is rainbows and unicorns
in the Apple world.
Link:
http://i.zdnet.com/blogs/apple-support-instructions.png?tag=content;siu-container
How do you deal with virus infections? Frankly, it not an issue with
Apple hardware, it's a software issue. I personally don't consider this
as the same thing has having a hardware problem.
Now, concerning antenna gate. It was a difficult issue to see clearly
on. We all know if you cover a phone with fat, lossy hand, that
radio-wave signals are going to get through as well as if they fat lossy
hand wasn't there. And, while there really was an issue with the
antenna design on the iPhone 4 (one should never put the antenna on the
outside so fat, grubby hands go short out the parts), it likely would
never have come to light if SJ hadn't made a big deal of the "brilliant
engineering" that went into the phone! While that was a good moment of
marketing entertainment, it put the focus on Apple's new hardware in way
that made it too easy to challenge it all.
Again, those are murky issues, though. The fact still remains that when
my device was clearly not working and could not be fixed, I and a new
one the very next day (within 12 hours of first noticing the problem).
I can't say that about any other manufacturer that I know of. Samsung,
LG, Acer, Asus, Dell, Lenovo, etc. It's unique to Apple.
BTW, I'm not sure where you guys are buying PCs, but at my shop, we go
to a great effort to treat people well - no we don't hand people brand
new PCs to replace their old ones, but we do try. So the idea that
only Apple offers great service isn't accurate. Surely we can't be
the only PC shop on the planet that treats people well.
I think we found the issue. Your in an area where a small computer shop
with good customer service is still able to survive.
Most of the US is not that way. There is one independent shop here in
Tucson that actually has inventory of any sort, and a couple of repair
shop only places.
+1 on what Harry is saying. I would NEVER buy a PC from a PC shop here.
We have one here and it just blows by my standards...but even if it
didn't, I wasn't even considering them in the comparisons here. I'm
talking Apple Vs Lenovo vs Dell vs the big name brands, not local PC
shops that sell and service equipment. So we are getting wires crossed
on the discussion. I don't see how Thane can compete with the Apples,
Lenovos, and Dells of this world. You can certainly make a living from
servicing folks who buy computers from those brands, or building your
own custom machines (which, around here, suck so bad it just stinks).
The one that carries inventory tends to not have the greatest customer
service, as the owner (who I know quite well) has been jerked around and
ripped off by too many customers.
+1
Repair time in most shops for a desktop is 5-12 days.
The shop we have here has an outside area where people bring their
machines in to work on them. I've never quite understood that part of
their business model, but whenever I go in their looking for cable or
something they have lots of people sitting around fiddling with their
own machines.
