At 11:46 AM 09/12/2011, Anthony Q. Martin wrote:
On 12/9/2011 9:54 AM, Harry McGregor wrote:
Hi,
On 12/9/11 7:36 AM, Thane Sherrington wrote:
BTW, you keep suggesting I'm spreading hearsay. I'm not. A friend of
mine was a manager at an Apple call centre. The orders came down from
Apple. Maybe he was lying, but I'm not sure why he would. Heck, look
at the response Apple had to the MacDefender infections, or the
dropped calls on the iPhone. Not everything is rainbows and unicorns
in the Apple world.
Link:
http://i.zdnet.com/blogs/apple-support-instructions.png?tag=content;siu-container
How do you deal with virus infections? Frankly, it not an issue
with Apple hardware, it's a software issue. I personally don't
consider this as the same thing has having a hardware problem.
My point is that based on that order, Apple was specifically refusing
to help customers with a problem. You're right that it's a different
issue, and the customer did do it to themselves, but why not help them?
Now, concerning antenna gate. It was a difficult issue to see
clearly on. We all know if you cover a phone with fat, lossy hand,
that radio-wave signals are going to get through as well as if they
fat lossy hand wasn't there. And, while there really was an issue
with the antenna design on the iPhone 4 (one should never put the
antenna on the outside so fat, grubby hands go short out the parts),
it likely would never have come to light if SJ hadn't made a big
deal of the "brilliant engineering" that went into the phone! While
that was a good moment of marketing entertainment, it put the focus
on Apple's new hardware in way that made it too easy to challenge it all.
Except that from what I read, the Apple engineers stated the problem
would exist before it went to manufacture, and Apple decided to sell
a product that it's engineers knew had a problem. Now maybe that is
standard in big business, but it's not the sort of thing I want to
find out about a company I'm doing business with.
Again, those are murky issues, though. The fact still remains that
when my device was clearly not working and could not be fixed, I and
a new one the very next day (within 12 hours of first noticing the problem).
I can't say that about any other manufacturer that I know of.
Samsung, LG, Acer, Asus, Dell, Lenovo, etc. It's unique to Apple.
I have to agree. I'm wondering if this is part of an attempt to
dominate the tablet market rather than a generally system that Apple
uses with hardware problems on all products, but I could be
wrong. If they really do just give you brand new hardware if your
old hardware fails, then that is pretty amazing, no question.
+1 on what Harry is saying. I would NEVER buy a PC from a PC shop
here. We have one here and it just blows by my standards...but even
if it didn't, I wasn't even considering them in the comparisons
here. I'm talking Apple Vs Lenovo vs Dell vs the big name brands,
not local PC shops that sell and service equipment. So we are
getting wires crossed on the discussion. I don't see how Thane can
compete with the Apples, Lenovos, and Dells of this world. You can
certainly make a living from servicing folks who buy computers from
those brands, or building your own custom machines (which, around
here, suck so bad it just stinks).
Of course, part of my problem is that I'm irritated that Apple is
outdoing me on service, something I never thought any of the big guys
would do. :)
The shop we have here has an outside area where people bring their
machines in to work on them. I've never quite understood that part
of their business model, but whenever I go in their looking for
cable or something they have lots of people sitting around fiddling
with their own machines.
That's really odd. Do they offer bench parts for testing, or some
sort of training? I would think that would be a nightmare.
T
