On Fri, Dec 9, 2011 at 10:12, Thane Sherrington < [email protected]> wrote:
> > replacement outright). in the end I was happy with my macbook pro before >> and afterwards and I have not had a single issue since then. >> > > What time frame did it take to get it repaired? They quoted me 3 days, but they actually had the machine ready for me within 24hrs, but I didn't have time to go pick it up until the weekend. It normally will take up to 2 days because they need to ship it to an apple center. > > who took his acer in to bestbuy's geek squard who reformatted his drive >> w/o >> asking if he had performed a backup and took no precautions to warn him. >> The hard drive failed a few months afterwards and even though he purchased >> the warranty through bestbuy they still made him return it and they >> determined that he had not kept the machine in a clean enough environment >> to prevent failure and thus the warranty would not cover for a >> replacement. >> > > I have to say that if you're comparing anyone to Geeksquad, then the other > person will always look good. :) This is hardly an argument against Acer > (or any other brand) but an argument against BestBuy. > True, it hardly seems fair... > BTW, I've read recently that if you smoke near an Apple laptop, they may > void the warranty, so the "not clean enough environment" appears to be a > new out for companies. In a way, I can see their point (especially having > worked on PCs where I could leave a fingerprint in the tar on the > motherboard), but it does seem a bit unfair. > > Here's an Acer story. I had a client who dropped his laptop (case and > all) in a brook. We sent it to Acer, and they cleaned it, replaced some > parts and sent it back (this was under warranty). About two weeks later, > the system failed again, and Acer replaced the laptop. > > Anyway, I'm going to stop hijacking this thread and shut up. (Yeah, > right.) :) > > T > Acer seems like the provide good customer service, I had a netgear router not too long ago, and while their latest firmware fixed my ailing attached usb drive issues, it broke my dlna. I contacted netgear for support on the issue and it took them over a week to answer my email. I contacted Asus on enabling IPSEC support on the new router I picked up from them and they answered in 24 hours... now that is service :) -Francisco http://bit.ly/sqlthis | Tsql and More...
