It's honestly driven me to the point of not caring anymore. I love the game so I play it but I have 3 servers that I just haven't even bothered with since the release. Its not so much hate as it is disappointment in Valve. I think a lot of the problem is that they don't view us as customers, because any normal business that treated its customers this way would have gone under a long time ago. I say that as someone who has been self-employed for 7 years. Any other industry if you did business this way you would fail but in the gaming industry they can just crap all over us and we take it. The lack of professionalism in the entire industry, not just Valve, when it comes to dealing with the consumer just astounds me. That said Valve is better than most but they still lack the caliber of customer relations that most successful non-gaming businesses have. That speaks volumes about the industry as a whole in my opinion. I'm about ready to give up on hosting servers altogether because of this garbage and the sad part is they don't think they are doing anything wrong.
Patrick Shelley wrote: > Just deal with it.... fantastic > > Why dont you demand what is normal and standard? > > I'm not gonna threaten to boycott source games - i like them, in fact i love > them, however, i cant sit by and not say anything about this issue. > > I've said my bit, and you wont hear from me again on this subject :) > > FYI this is my 2nd year dealing with source servers - i was silent about > this when TF2 was released, but i just cant be quiet this time (apart from > now that i've said you wont hear my opinion on this again) > > BTW - did i mention that valve should release full product documentation and > support? ;) > > Love to the wife and kids, > > Pat > > On Tue, Nov 25, 2008 at 11:58 PM, Matthew Gottlieb < > [EMAIL PROTECTED]> wrote: > > >> How long have you been working with dedicated server? >> No company his implemented a huge support system and documentation that >> people seem to be begging for. >> >> While I understand that documentation would help, just deal with it. This >> listserv and SRCDS.com and other sites are working together as a community. >> >> Yes, it's bad. Yes, it's hard. But yelling that valve is some type of >> devil is just wrong. >> >> ~ Matt >> >> On Tue, Nov 25, 2008 at 5:50 PM, Patrick Shelley <[EMAIL PROTECTED] >> >>> wrote: >>> >>> To you 'fanboys' defending valves lack of product documentation - >>> >>> Through valves complacency you've basically been conditioned to think >>> >> this >> >>> is normal, as a web developer i can assure you this is NOT how products >>> >> are >> >>> rolled out. >>> >>> When companies release a product, it is industry standard to release full >>> product support and documentation. >>> >>> When we release a new module for our in house content management system, >>> this is what we do, and heres why we do it: >>> >>> 1) It cuts support requests drastically >>> >>> 2) it shows the customer that the comapny they are dealing with are >>> professionals they can rely on. >>> >>> 3) it generates trust and repeat business. >>> >>> If i were to build an app or website for a client, do you think it would >>> >> be >> >>> ok to just tell them 'there it is - work it out for yourselves and if you >>> can, chuck up some stuff on a wiki and let others know' >>> >>> Rubbish - i wouldnt last 5 mins. >>> >>> I mean, look at the sv_steam_group_exclusive 2 thread! It was >>> >> conjecture, >> >>> but as no reliable documentation was involved, you had admins actually >>> trying exclusive 2 thinking it was concrete. >>> >>> This is NOT how you roll out new products. >>> _______________________________________________ >>> To unsubscribe, edit your list preferences, or view the list archives, >>> please visit: >>> http://list.valvesoftware.com/mailman/listinfo/hlds >>> >>> >> _______________________________________________ >> To unsubscribe, edit your list preferences, or view the list archives, >> please visit: >> http://list.valvesoftware.com/mailman/listinfo/hlds >> >> > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, please > visit: > http://list.valvesoftware.com/mailman/listinfo/hlds > > _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds
