Mark
Unfortunately for the current context - but fortunately for me - since I
worked only with test/education systems and had a support team to hand, I
was generally not involved in initiating "problem reporting" - although I
used to follow any in the system.
I made this comment about "misrouting" based on what I understood from a
post from Steve Thompson, "Tuesday, June 05, 2007 9:57 PM", in the thread
"USS pedantry (was Friday musings on the future of 3270 applications)".
I was going to apologise for misunderstanding but I don't believe I did.
Here - with I hope Steve's implicit permission - is what he said:
<quote>
And in an ETR I had open with IBM, they [the TCP group] had to agree that
using USS for Unix System Services was causing confusion when we also needed
to discuss USS [VTAM] while discussing OMVS...
Also, I recall seeing a non-published memo (internal, but not "IBM
Confidential") where someone in support was pointing out the ambiguity being
caused by Unix System Services being referred to by USS (when it is
specifically part of VTAM) for routing of support issues!!!!
</quote>
Chris Mason
----- Original Message -----
From: "Mark Zelden" <[EMAIL PROTECTED]>
Newsgroups: bit.listserv.ibm-main
To: <[email protected]>
Sent: Friday, June 22, 2007 3:25 PM
Subject: Re: The USS Heresy (was Patents, Copyrights, Profits, Flex and
Hercules)
On Fri, 22 Jun 2007 11:28:29 +0200, Chris Mason <[EMAIL PROTECTED]>
wrote:
And please be aware that your problem reports may be misrouted if you use
"USS" rather than "UNIX System Services". I would have expected you to
care
about that at least!
Chris,
Most of us open PMRs via IBMLINK - when it is actually up. :-) You select
the
component when you open the PMR. I wouldn't expect a z/OS Unix ticket
to get routed to VTAM just be cause I used the USS abbreviation any more
than I would expect a ticket opened with catalog about the CSI get somehow
get routed to SMP/E support. Even if you open a PMR over the phone,
they still ask you which component. It only goes to a general queue
when you don't know.
--
Mark Zelden
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