Daniel,
I tried turning 'Refuse Null Senders' off, and tried a test message,
and I still didn't get the email off site, nor did I receive a bounce
message.
Also, the list I'm using for testing this has just 4 addresses in the
list, and they are complete email addresses with <> around them. All
of the addresses were entered one at a time via the imail web
interface.
Should I contact support, at this point?
Ronnie
Daniel Donnelly wrote:
>
> Ronnie,
>
> So you did get a bounce when you were not the moderator, that is good! In a
> 'subscriber only' list, users might get a similar bounce message, but
> stating something like 'you are not a subscribed user' if IMail did not
> recognize their email address.
>
> As for SMTP setting, please make sure it is not set to 'Refuse Null Senders'
> as you and your users will not get the normal bounce messages and that will
> severely limit your troubleshooting ability (to say nothing of not knowing
> if you mail is not delivered!). Yes, the list can send to the local users,
> but if Refuse Null is enabled, you as moderator, will not get the bounce
> message for the users it did not deliver to! And the bounce message will
> likely tell you what the problem was! Your address has nothing to do with
> the bounce messages, except as the destination (but if Refuse is enabled,
> IMail never gets the bounce to deliver to you!!!).
>
> No, I don't need your list of tests and results, but Support might. By all
> means contact them if you believe there is a 'bug'. I don't, but your
> symptoms are pretty strange and do not match any I have ever seen or heard
> about. I have fixed a few 'strange ones' by deleting the list and creating a
> new one of the same name. Although that seems to only happen on the first
> list in a domain. Worth a try as the files used by the list are not deleted
> (you can back them up first, just to be safe), and will be used once the
> same list is recreated.
>
> While reading this once more, a thought came to mind... What do you have in
> the user.lst and user.txt files for this list? I wonder if you have only
> usernames, rather than complete email addresses (one per line, <CRLF>
> terminating each line, no 'spaces' in user.lst). If you have only usernames,
> then that might cause delivery problems for the list.
>
> Daniel Donnelly
> ________________________________________________________
>
> ----- Original Message -----
> From: "Ronnie Morgan" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Friday, June 01, 2001 5:25 PM
> Subject: Re: [IMail Forum] Problem with email lists...
>
> > Daniel Donnelly wrote:
> > >
> > > Ronnie,
> > >
> > > The setting for who can post has no effect on delivery to users of the
> list.
> > > Only who can 'post' messages to the list for delivery. Maybe your first
> > > report was not correct? Maybe having it as 'moderator' and you were not
> the
> > > moderator, so IMail did not post to the list or send to anyone, except
> the
> > > moderator.
> >
> > The setting is causing a problem, and when I wasn't the moderator, I
> > received a message that I wasn't the moderator. As it should do. But
> > after fixing that, it still didn't send.
> >
> > > BTW, you don't mention any bounce messages (which you should have gotten
> if
> > > you were not the moderator or when IMail could not deliver to particular
> > > addresses). Maybe you have the SMTP 'Refuse Null Senders' enabled? If
> so,
> > > disable that, stop/start the SMTP service and try sending to the list
> again.
> >
> > No bounce messages are coming back. But I'm not sure what the SMTP
> > setting would have to do with it. The messages are sent to local
> > users. It seems to me that if that setting was cauing the problem, it
> > would affect all users, not just the off campus users...
> >
> > And, I'm using the same account to send this message that was used
> > during the testing of the list, and it's not a "null sender".
> >
> > > There are no know bugs in the List Server that cause a problem like you
> have
> > > described! Many people are using moderated lists without problems. By
> > > setting to Anyone or Subscribers and IMail does deliver to all
> addresses,
> > > proves to me that the list is working and your first message was an
> > > incorrect description of the problem!
> >
> > I'm sorry to assume that it is a bug, but, all I know is all I know,
> > which is, everything works on the other two settings, and the
> > moderated list only sends the messages to "local" (rc.edu domain)
> > users. Since the difference in the type of list should not cause
> > this, as you've also stated, I had but one choice, and that is that
> > there is a bug in the program. With everything else being the same,
> > and myself being the moderator/owner, all users should get any message
> > I send to the list, but they don't when the list is a moderated list.
> >
> > If you would like for me to email you directly, I can outline all of
> > the steps I took to figure out what I have so far. Trust me, when
> > this was first brought to my attention, I didn't believe it either.
> > And it wasn't until I went through a lot of testing before I came to
> > the conclusion that it must be a bug.
> >
> > Ronnie
> >
> > > Daniel Donnelly
> > > ________________________________________________________
> > >
> > > ----- Original Message -----
> > > From: "Ronnie Morgan" <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Friday, June 01, 2001 11:05 AM
> > > Subject: Re: [IMail Forum] Problem with email lists...
> > >
> > > > Discovered another thing. The lists are set to "Only Moderator can
> > > > post", if I set it to "Anyone" or "Only Subscribers can post"
> > > > everything works. So, this must be a bug in the program that is
> > > > causing the mail to not be delivered when the list is set to "Only
> > > > Moderator can post".
> > > >
> > > > Ronnie
> > > >
> > > > Ronnie Morgan wrote:
> > > > >
> > > > > Hi!
> > > > >
> > > > > We have a few email lists setup, and have just now found out that
> any
> > > > > off campus email addresses are not getting messages that are sent to
> > > > > the list. If the address is an on-campus address, everything works
> > > > > fine. I have searched all of the log files, and checked and
> rechecked
> > > > > all of the settings for the lists, and so far, I can't find anything
> > > > > wrong. Does anyone know what I'm missing on this?
> > > > >
> > > > > Thanks!
> > > > > Ronnie
> > > > >
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