Ronnie,
Since the list is quite small, and you used the web interface, how about
trying IMail Administrator to view the list settings and make all changes
via it, at least for a while! Remove all the addresses from the user.lst
file and then subscribe via email, a couple of addresses. Test now.
BTW, bounce messages may take some time to appear, with default IMail SMTP
settings, up to 10 hours. And during this time, any undelivered email will
still be in the Queue. Can you confirm that the email to the outside
addresses, is still in the Queue? If you don't find the email from the list
in the Queue, then IMail has sent it! Check the logs and you can see where
IMail delivered (or attempted to) the email.
I'm beginning to wonder again. If you don't get a bounce, that almost always
means the email was delivered. Maybe the mail is delivered, but the outside
recipients just cannot read the mail? Or maybe the remote server is
accepting the email, but because of some filter, discarding it? Guess the
real answer will come from a log. Here, try this:
Rename today's log, then send a test message to the list. IMail will attempt
delivery and create a new log file. After some time (check the Queue to see
when IMail has finished the file for the list), rename the new log and
rename the old one back. Include the small log in your reply.
Daniel Donnelly
________________________________________________________
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Ronnie Morgan" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, June 05, 2001 9:06 AM
Subject: Re: [IMail Forum] Problem with email lists...
> Daniel,
>
> I tried turning 'Refuse Null Senders' off, and tried a test message,
> and I still didn't get the email off site, nor did I receive a bounce
> message.
>
> Also, the list I'm using for testing this has just 4 addresses in the
> list, and they are complete email addresses with <> around them. All
> of the addresses were entered one at a time via the imail web
> interface.
>
> Should I contact support, at this point?
>
> Ronnie
>
> Daniel Donnelly wrote:
> >
> > Ronnie,
> >
> > So you did get a bounce when you were not the moderator, that is good!
In a
> > 'subscriber only' list, users might get a similar bounce message, but
> > stating something like 'you are not a subscribed user' if IMail did not
> > recognize their email address.
> >
> > As for SMTP setting, please make sure it is not set to 'Refuse Null
Senders'
> > as you and your users will not get the normal bounce messages and that
will
> > severely limit your troubleshooting ability (to say nothing of not
knowing
> > if you mail is not delivered!). Yes, the list can send to the local
users,
> > but if Refuse Null is enabled, you as moderator, will not get the bounce
> > message for the users it did not deliver to! And the bounce message will
> > likely tell you what the problem was! Your address has nothing to do
with
> > the bounce messages, except as the destination (but if Refuse is
enabled,
> > IMail never gets the bounce to deliver to you!!!).
> >
> > No, I don't need your list of tests and results, but Support might. By
all
> > means contact them if you believe there is a 'bug'. I don't, but your
> > symptoms are pretty strange and do not match any I have ever seen or
heard
> > about. I have fixed a few 'strange ones' by deleting the list and
creating a
> > new one of the same name. Although that seems to only happen on the
first
> > list in a domain. Worth a try as the files used by the list are not
deleted
> > (you can back them up first, just to be safe), and will be used once the
> > same list is recreated.
> >
> > While reading this once more, a thought came to mind... What do you have
in
> > the user.lst and user.txt files for this list? I wonder if you have only
> > usernames, rather than complete email addresses (one per line, <CRLF>
> > terminating each line, no 'spaces' in user.lst). If you have only
usernames,
> > then that might cause delivery problems for the list.
> >
> > Daniel Donnelly
> > ________________________________________________________
> >
> > ----- Original Message -----
> > From: "Ronnie Morgan" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Friday, June 01, 2001 5:25 PM
> > Subject: Re: [IMail Forum] Problem with email lists...
> >
> > > Daniel Donnelly wrote:
> > > >
> > > > Ronnie,
> > > >
> > > > The setting for who can post has no effect on delivery to users of
the
> > list.
> > > > Only who can 'post' messages to the list for delivery. Maybe your
first
> > > > report was not correct? Maybe having it as 'moderator' and you were
not
> > the
> > > > moderator, so IMail did not post to the list or send to anyone,
except
> > the
> > > > moderator.
> > >
> > > The setting is causing a problem, and when I wasn't the moderator, I
> > > received a message that I wasn't the moderator. As it should do. But
> > > after fixing that, it still didn't send.
> > >
> > > > BTW, you don't mention any bounce messages (which you should have
gotten
> > if
> > > > you were not the moderator or when IMail could not deliver to
particular
> > > > addresses). Maybe you have the SMTP 'Refuse Null Senders' enabled?
If
> > so,
> > > > disable that, stop/start the SMTP service and try sending to the
list
> > again.
> > >
> > > No bounce messages are coming back. But I'm not sure what the SMTP
> > > setting would have to do with it. The messages are sent to local
> > > users. It seems to me that if that setting was cauing the problem, it
> > > would affect all users, not just the off campus users...
> > >
> > > And, I'm using the same account to send this message that was used
> > > during the testing of the list, and it's not a "null sender".
> > >
> > > > There are no know bugs in the List Server that cause a problem like
you
> > have
> > > > described! Many people are using moderated lists without problems.
By
> > > > setting to Anyone or Subscribers and IMail does deliver to all
> > addresses,
> > > > proves to me that the list is working and your first message was an
> > > > incorrect description of the problem!
> > >
> > > I'm sorry to assume that it is a bug, but, all I know is all I know,
> > > which is, everything works on the other two settings, and the
> > > moderated list only sends the messages to "local" (rc.edu domain)
> > > users. Since the difference in the type of list should not cause
> > > this, as you've also stated, I had but one choice, and that is that
> > > there is a bug in the program. With everything else being the same,
> > > and myself being the moderator/owner, all users should get any message
> > > I send to the list, but they don't when the list is a moderated list.
> > >
> > > If you would like for me to email you directly, I can outline all of
> > > the steps I took to figure out what I have so far. Trust me, when
> > > this was first brought to my attention, I didn't believe it either.
> > > And it wasn't until I went through a lot of testing before I came to
> > > the conclusion that it must be a bug.
> > >
> > > Ronnie
> > >
> > > > Daniel Donnelly
> > > > ________________________________________________________
> > > >
> > > > ----- Original Message -----
> > > > From: "Ronnie Morgan" <[EMAIL PROTECTED]>
> > > > To: <[EMAIL PROTECTED]>
> > > > Sent: Friday, June 01, 2001 11:05 AM
> > > > Subject: Re: [IMail Forum] Problem with email lists...
> > > >
> > > > > Discovered another thing. The lists are set to "Only Moderator
can
> > > > > post", if I set it to "Anyone" or "Only Subscribers can post"
> > > > > everything works. So, this must be a bug in the program that is
> > > > > causing the mail to not be delivered when the list is set to "Only
> > > > > Moderator can post".
> > > > >
> > > > > Ronnie
> > > > >
> > > > > Ronnie Morgan wrote:
> > > > > >
> > > > > > Hi!
> > > > > >
> > > > > > We have a few email lists setup, and have just now found out
that
> > any
> > > > > > off campus email addresses are not getting messages that are
sent to
> > > > > > the list. If the address is an on-campus address, everything
works
> > > > > > fine. I have searched all of the log files, and checked and
> > rechecked
> > > > > > all of the settings for the lists, and so far, I can't find
anything
> > > > > > wrong. Does anyone know what I'm missing on this?
> > > > > >
> > > > > > Thanks!
> > > > > > Ronnie
> > > > > >
> > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > > > > >
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