Re: [IMail Forum] Fax to email/email to fax

[Len Conrad]

Very serious about this.  Senior VP was setting in call center
yesterday and was not happy with the bottle neck at fax machines. I
have set up 4 just in the center with 38 agents.  Did
not like the agents leaving there desk ie. the phone.

that's typical, as I said, sending faxes electronically from your desktop is the big payoff for electronics faxing, not so useful inbound

SW airlines sends a fax back for each PNR and the agent must have that
(or something off it) to attach to there out going email to Gov.
travelers.

Then receiving electronically could interesting, but you need dispatching monkey to distribute the inbound fax images to agents, IF the monkey can figure out which agent is concerned.

also, make sure the inbound fax, often written to disk in a proprietray or uncompressed TIFF format, is converted to GIF for its compression and portability/attachability.

As you can see from above if I do this (which it looks I have to) it
needs to be very reliable.

fax out over ISDN I think has some advantages, but I haven't looked into it.

I have download the GFI Fax maker and I hope to install it soon on a
test server.

btw, you might find that two different programs and/or servers, one for outbound, one for inbound, might be your best setup. The requirements for each direction are often totally different, so technically different, separate solutions might be best.

Len


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