It may be outside the box, but we've solved a lot of these kinds of scenarios using an external service like e-fax. Coupled with some good internal mechanisms for outgoing faxes the solution is really scalable, portable, and when you do the math - has a very good roi.
We don't have anything to do with the e-fax people (before anybody asks) but we do have some pleasant experiences using them. My $0.02 _M | -----Original Message----- | From: [EMAIL PROTECTED] | [mailto:[EMAIL PROTECTED]] On Behalf Of Bob Kour� | Sent: Friday, December 27, 2002 10:43 AM | To: [EMAIL PROTECTED] | Subject: Re: [IMail Forum] Fax to email/email to fax | | | If you have *lots* of agents receiving FAXes, it might be | worth looking at setting up multiple inward lines (also known | as "Direct Inward Dial" or DID). This is a *different* | aproach from a distribution "monkey" that either reads FAX | electronic header information (put there by the sender) or | attempts to OCR the FAX itself looking for recipient info. | *Instead* it's a matter of assigning each agent a personal | FAX-receipt number. the agent then asks for the FAX to be | sent to his/her personal number. | | [a little background - skip if the above won't work in your situation] | | Essentially a number of "numbers" come in on the same "line". | The branch exchange informs the PBX (or other device on the | line) which number this connection is for. If you're using | analog lines (I'd be surprised if you were) the information | comes in as MF which some modems can decode. Look for the | ability to use this information as one of the features you're | evaluating when you look at a FAX reception package. If | you're using T1/T3, you have DID. The PBX receives the | "destination" information from the inbound call info - BUT - | what it does with it (other than route to a particular | extension or set of extensions - like calls to "anyone in | sales" or "next available agent" or "night bell") differs | depending on the PBX you use. I'd sugest a call to your PBX | supplier for information on how they handle DID, and how this | might work with FAX reception hardware/software packages. | | Hope this helps, | Bob | | | >Len> Then receiving electronically could interesting, but you need | >Len> dispatching | >Len> monkey to distribute the inbound fax images to agents, | IF the monkey can | >Len> figure out which agent is concerned. | >... | > | >I have been looking at the incoming features and it looks straight | >forward. Can you tell me what I might look to go wrong??? I want a | >monkey I do not have to baby sit or feed every day. I know the sells | >people will say anything (almost). I am really looking for | info on what | >to expect and not to expect from these packages. | | | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | List Archive: | http://www.mail-archive.com/imail_forum%| 40list.ipswitch.com/ | | Knowledge Base/FAQ: | http://www.ipswitch.com/support/IMail/ | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
