Hello, Friday, December 27, 2002, 10:43:05 AM, you wrote:
Bob> If you have *lots* of agents receiving FAXes, it might be worth Bob> looking at setting up multiple inward lines (also known as "Direct Bob> Inward Dial" or DID). Bob> This is a *different* aproach from a distribution "monkey" that either Bob> reads FAX electronic header information (put there by the sender) or Bob> attempts to OCR the FAX itself looking for recipient info. *Instead* Bob> it's a matter of assigning each agent a personal FAX-receipt number. Bob> the agent then asks for the FAX to be sent to his/her personal number. Bob> [a little background - skip if the above won't work in your situation] Hey thanks Bob, This is where I have been headed. I did look at the "monkey" but I just don't tryst OCR. I have been looking into the DID setup. Really the only thing with this I don't like is the hardware $$$$$!! The software price is really good. Zetafax and GFI only want me to use the Brook Trout T1 cards. About 7k for 8 ports. And I am thinking I will need 10 inbound ports (25 agents to one line each with there own DID. the local telco said they could go as high as 50 DID's per line but 25 sounds better). And 10 outbound (outbound can queue). The other piece to this puzzle is I am shopping for two new PBX systems. I have 2 old ROLMS that have seen better days. I have looked at some of the unified messaging plugins for PBX systems but I am just not sure i want one box doing it all???? My new year is going to be interesting to say the lest. -- Best regards, ~Paul~ mailto:[EMAIL PROTECTED] --- {This E-mail scanned for viruses by Declude Virus/McAfee} To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
