If you have *lots* of agents receiving FAXes, it might be worth looking at setting up multiple inward lines (also known as "Direct Inward Dial" or DID). This is a *different* aproach from a distribution "monkey" that either reads FAX electronic header information (put there by the sender) or attempts to OCR the FAX itself looking for recipient info. *Instead* it's a matter of assigning each agent a personal FAX-receipt number. the agent then asks for the FAX to be sent to his/her personal number.
[a little background - skip if the above won't work in your situation] Essentially a number of "numbers" come in on the same "line". The branch exchange informs the PBX (or other device on the line) which number this connection is for. If you're using analog lines (I'd be surprised if you were) the information comes in as MF which some modems can decode. Look for the ability to use this information as one of the features you're evaluating when you look at a FAX reception package. If you're using T1/T3, you have DID. The PBX receives the "destination" information from the inbound call info - BUT - what it does with it (other than route to a particular extension or set of extensions - like calls to "anyone in sales" or "next available agent" or "night bell") differs depending on the PBX you use. I'd sugest a call to your PBX supplier for information on how they handle DID, and how this might work with FAX reception hardware/software packages. Hope this helps, Bob >Len> Then receiving electronically could interesting, but you need dispatching >Len> monkey to distribute the inbound fax images to agents, IF the monkey can >Len> figure out which agent is concerned. >... > >I have been looking at the incoming features and it looks straight >forward. Can you tell me what I might look to go wrong??? I want a >monkey I do not have to baby sit or feed every day. I know the >sells people will say anything (almost). I am really looking for info on what to >expect and not to expect from these packages. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
