I did a trouble shoot on this Adboe Reader 11 and this is what it tells me..

AcroRd32 is incompatible.
  ----- Original Message ----- 
  From: Mike Boyd 
  To: Jaws Users List 
  Sent: Wednesday, July 30, 2014 9:13 AM
  Subject: Re: [JAWS-Users] Adobe Reader



  Trish,

  Did you uninstall the 10.9 version? If so, do you have the Java Runtime 
  Environment installed on your computer? Some of these programs require it to 
  run normally. It can be found at www.oracle.com/java. Pick the Java JRE to 
  download.

  hth,
  Mike
  [email protected]

  -----Original Message----- 
  From: Trish
  Sent: Wednesday, July 30, 2014 6:36 AM
  To: Jaws Users List
  Subject: [JAWS-Users] Adobe Reader

  I need help please.

  I have installed Adobe 11 because when I tried to use Adobe 10.19 I got an 
  error message saying this..

  Microsoft Visual C++ Runtime Library
  Runtime Error!
  Program: C...
  This application has requested the Runtime to terminate it in an
  unusual way.
  Please contact the application's support team for more
  information.


  So now, when I installed 11 and try to open it, it just does nothing, it 
  shows it's installed in programs/features, but I cannot get the program to 
  open.

  I am using window's 7 and Jaws 15.
  *that error msg was on Adobe 10.19 not on 11

  Thanks,

  Trish
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