Trish,
Call the Microsoft Accessibility Support group at 800-936-5900. They are a
great group, and they will have you up and running in no time. Let them
access your computer, they are honest people and will not go into anything
except where they need to go to fix your problem.
Mike
blindb...@comcast.net
-----Original Message-----
From: Trish
Sent: Wednesday, July 30, 2014 3:25 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Adobe Reader
i don't either, it hates me
----- Original Message -----
From: Mike B.
To: jaws-users-list@jaws-users.com
Sent: Wednesday, July 30, 2014 5:20 PM
Subject: Re: [JAWS-Users] Adobe Reader
Hi Mike,\
Trish received the latest Adobe setup executable from me. I've never had
problems running the .EXE files before when installing or updating but,
I'm
not going to say that the file could not have gotten corrupted somewhere
along the line. I guess Trish's best option would be to get a fresh
update
from Adobe or Ninite. Also Trish, if you can get Adobe to open from your
desktop or start menu shortcuts try the following:
1. While in the main Adobe window press the, Alt key, to open the menues.
2. Left or right arrow to, Help.
3. Arrow up to, check for updates, & press enter to have Adobe check for
updates to your currently installed version. Also, in this Help menu is
an
option to repair if you want to try repairing the installed version first.
HTH
Take care.
Mike
This email was sent from my, iBarstool.
----- Original Message -----
From: Mike Boyd
To: jaws-users-list@jaws-users.com
Sent: Wednesday, July 30, 2014 2:41 PM
Subject: Re: [JAWS-Users] Adobe Reader
Trish,
The problem that you are experiencing could be many things. Although many
programs need the Java Runtime Environment to run properly, seeing a run
time error doesn't always mean that Java will fix it. How did you install
the Adobe Reader? Where did you download it from and did you "Run" it or
"Save" it and then install it. The best way in my experience is to just
click on Run, and let the program be installed onto my machine. I have
experienced trouble several times after installing it after first saving
it
to my hard drive. You will probably get Google Chrome and the Google Tool
Bar installed along with it, but these are easily removed through Programs
and Features. Tell me more about how you acquired the program, and maybe I
can come up with a solution.
Mike
blindb...@comcast.net
-----Original Message-----
From: Trish
Sent: Wednesday, July 30, 2014 7:31 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Adobe Reader
well, now I get, Adobe cannot open because of an incompatibility
confirguation of my system, what the heck?
I have had this same system for long time now, I do no know what is the
problem..
I have only updated to IE 10 recently, the only change in the "system" if
this is the problem, guess I'll be going back to 9.
Unless, this JRE can fix the problem.
----- Original Message -----
From: Mike Boyd
To: Jaws Users List
Sent: Wednesday, July 30, 2014 9:13 AM
Subject: Re: [JAWS-Users] Adobe Reader
Trish,
Did you uninstall the 10.9 version? If so, do you have the Java Runtime
Environment installed on your computer? Some of these programs require
it
to
run normally. It can be found at www.oracle.com/java. Pick the Java JRE
to
download.
hth,
Mike
blindb...@comcast.net
-----Original Message-----
From: Trish
Sent: Wednesday, July 30, 2014 6:36 AM
To: Jaws Users List
Subject: [JAWS-Users] Adobe Reader
I need help please.
I have installed Adobe 11 because when I tried to use Adobe 10.19 I got
an
error message saying this..
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C...
This application has requested the Runtime to terminate it in an
unusual way.
Please contact the application's support team for more
information.
So now, when I installed 11 and try to open it, it just does nothing, it
shows it's installed in programs/features, but I cannot get the program
to
open.
I am using window's 7 and Jaws 15.
*that error msg was on Adobe 10.19 not on 11
Thanks,
Trish
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