Do you have assistive touch open?

> On Feb 12, 2018, at 8:23 AM, John Robinson <profilecoven...@icloud.com> wrote:
> 
> Harry,
> 
> What are the odds that both would go out at the same time!
> 
> My wife has trouble with her devices, because she has her hands so saturated 
> with creams…
> 
> Take the screen off the Otterbox and see if it works….
> 
> There has to be a common cause of possibly something covering the fingerprint 
> home button (a cream that won’t allow it to read)  I kept losing the back off 
> the original Apple Watch due to sunscreen…If it was just one it would make 
> you think the button needed to be replace but both…!!
> 
> John
> 
> 
> 
>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer <harr...@me.com> wrote:
>> 
>> The Touch ID feature on both my iPad and iPhone no longer works. In trying 
>> to correct the issue, on two or three occasions, I have deleted the 
>> fingerprint and then readded it. It might work once or twice but then stops 
>> working.
>> 
>> I have an otterbox case on my iPhone, and it used to work till the cover got 
>> smeared. So I would clean it off and it would work again. But not anymore.
>> 
>> What’s going on?
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