No, should I? If so, why?

> On Feb 12, 2018, at 1:52 PM, tom holloman <chuba...@gmail.com> wrote:
> 
> Do you have assistive touch open?
> 
>> On Feb 12, 2018, at 8:23 AM, John Robinson <profilecoven...@icloud.com> 
>> wrote:
>> 
>> Harry,
>> 
>> What are the odds that both would go out at the same time!
>> 
>> My wife has trouble with her devices, because she has her hands so saturated 
>> with creams…
>> 
>> Take the screen off the Otterbox and see if it works….
>> 
>> There has to be a common cause of possibly something covering the 
>> fingerprint home button (a cream that won’t allow it to read)  I kept losing 
>> the back off the original Apple Watch due to sunscreen…If it was just one it 
>> would make you think the button needed to be replace but both…!!
>> 
>> John
>> 
>> 
>> 
>>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer <harr...@me.com> wrote:
>>> 
>>> The Touch ID feature on both my iPad and iPhone no longer works. In trying 
>>> to correct the issue, on two or three occasions, I have deleted the 
>>> fingerprint and then readded it. It might work once or twice but then stops 
>>> working.
>>> 
>>> I have an otterbox case on my iPhone, and it used to work till the cover 
>>> got smeared. So I would clean it off and it would work again. But not 
>>> anymore.
>>> 
>>> What’s going on?
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