Hi Jim,

I think the issue is the button cover on my Otter Box case and the lotion I put 
on my hands. 
I think I’m going to resign myself to using the key pad. 

Harry


> On Feb 15, 2018, at 10:46 AM, James Bennett <dittoqu...@insightbb.com> wrote:
> 
> Harry - I had the same problem on my iPhone 7 plus. Touch ID worked fairly 
> well at first but a few months ago it stopped working at all. Recently I 
> deleted my old prints like you did and it’s been back to working fairly well. 
> I’m keeping my fingers crossed it doesn’t stop working again…
> Jim
> 
>> On Feb 13, 2018, at 8:03 AM, Harry Jacobson-Beyer <harr...@me.com> wrote:
>> 
>> Tom,
>> 
>> The home button isn’t failing. I can open my phone by putting in my 7 digit 
>> code. Its just that after a day or two the phone stops interpreting my 
>> fingerprint and forces me to use the access code.
>> 
>> 
>>> On Feb 12, 2018, at 9:25 PM, tom holloman <chuba...@gmail.com> wrote:
>>> 
>>> I would still turn assistive touch on. If home button fails it gives u 
>>> access. If fails otherwise you can’t get to settings.
>>> 
>>>> On Feb 12, 2018, at 3:38 PM, Harry Jacobson-Beyer <harr...@me.com> wrote:
>>>> 
>>>> I cleaned the buttons off with a micro fiber cloth and re programmed my 
>>>> finger print. It seems to be working for now.
>>>> 
>>>> Thanks to all.
>>>>> On Feb 12, 2018, at 5:58 PM, tom holloman <chuba...@gmail.com> wrote:
>>>>> 
>>>>> Yes. It gives u a home button on the screen if physical one fails. Saved 
>>>>> my daughter in law 
>>>>> 
>>>>>> On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer <harr...@me.com> 
>>>>>> wrote:
>>>>>> 
>>>>>> No, should I? If so, why?
>>>>>> 
>>>>>>> On Feb 12, 2018, at 1:52 PM, tom holloman <chuba...@gmail.com> wrote:
>>>>>>> 
>>>>>>> Do you have assistive touch open?
>>>>>>> 
>>>>>>>> On Feb 12, 2018, at 8:23 AM, John Robinson 
>>>>>>>> <profilecoven...@icloud.com> wrote:
>>>>>>>> 
>>>>>>>> Harry,
>>>>>>>> 
>>>>>>>> What are the odds that both would go out at the same time!
>>>>>>>> 
>>>>>>>> My wife has trouble with her devices, because she has her hands so 
>>>>>>>> saturated with creams…
>>>>>>>> 
>>>>>>>> Take the screen off the Otterbox and see if it works….
>>>>>>>> 
>>>>>>>> There has to be a common cause of possibly something covering the 
>>>>>>>> fingerprint home button (a cream that won’t allow it to read)  I kept 
>>>>>>>> losing the back off the original Apple Watch due to sunscreen…If it 
>>>>>>>> was just one it would make you think the button needed to be replace 
>>>>>>>> but both…!!
>>>>>>>> 
>>>>>>>> John
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer <harr...@me.com> 
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>> The Touch ID feature on both my iPad and iPhone no longer works. In 
>>>>>>>>> trying to correct the issue, on two or three occasions, I have 
>>>>>>>>> deleted the fingerprint and then readded it. It might work once or 
>>>>>>>>> twice but then stops working.
>>>>>>>>> 
>>>>>>>>> I have an otterbox case on my iPhone, and it used to work till the 
>>>>>>>>> cover got smeared. So I would clean it off and it would work again. 
>>>>>>>>> But not anymore.
>>>>>>>>> 
>>>>>>>>> What’s going on?
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