My wife purchased MLO on 10/28/2011. She is now being locked out of the program. It doesn't accept her activation code. She was supposedly to be able to get a new activation code before February 10, 2012. She has been trying to do just that since the first of February when she got a pop up notice to update the program. She never received a new activation code (supposedly it should have been a free upgrade for users that purchased after July 2011). She has sent numerous unanswered emails to [email protected].
When she runs the program she is presented with a dialog box that says, "Your current activation code works only for previous version of MLO. For the current new major version, you need to request a new free activation code or purchase an upgrade depending on the date of your registration more information on our site www.mylifeorganized.net. The current data file is switched to the full functional trial mode so you can try the new version. Open registration dialog now." [Yes] or [No] When she chooses [Yes] the program asks for a new registration code (which she hasn't received) and it obviously doesn't accept the original registration code. Choosing [No] tells her, "Your 45 day trial has expired. If you have already purchased a license then enter your activation code in the registration dialog of MLO application (menu help >registration). If you have lost your activation code or it is not working please open "registration" dialog in MLO application (menu help> registration) and request it again on tab "resend my activation code" [OK] Clicking [OK] brings up another message: "If you want to extend your evaluation period just create new data file (menu file>new...)." Which is useless because that is throwing away a year and a half of data. She has sent emails to support for help, she has tried retrieving her activation code on the Activation Recovery Service page as well as requesting her registration email as the retrieve activation code doesn't recognize her email address and states that it doesn't exist in the database. She is in the middle of tax season. As a busy CPA, she doesn't have time to deal with this nor does she have the time to switch her task lists to another application. WE NEED A WAY TO RESOLVE THIS NOW! Jared Finkenbinder Alpha Omega Accounting -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/mylifeorganized?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
