@Jared >She has sent emails to support for help, she has tried retrieving >her activation code on the Activation Recovery Service page as well >as requesting her registration email as the retrieve activation code >doesn't recognize her email address and states that it doesn't exist in the database.
The initial email address provided by Cynthia was not a registration email address. This is why the system could not recognize it. The system cannot send registration codes to unknown emails, as you understand. After additional request I had to manually search for the real registration email address by additional information provided. Once the email was found it has been sent to Cynthia so that it is used in the automatic system. However Cynthia reported that she could not get the Activation Code to this new address also. So I sent the activation code manually one more time. In both cases the message was placed to the spam folder. The issue has been resolved finally. @[email protected] >1) Check my spam filter/junk mail folder >2) They just emailed me (but I get no email at all) So your request was processed by support? If you did not receive the email please send your registration email on support one more time, I will check your registrations and will send the upgrade coupon manually to other email address if needed. For now I cannot recognize you from this account in our system and support activity. @Andrei >I guess the problem is that GMAIL puts their messages to Junk folder. Yes, this is the reason in most cases. >A solution, imho, is to change the message >template used by MLO team to send the keys. >For example, they can try to remove some words >wich increase the "scam score" of the message. My guess is that the issue is in the nature of the Activation Code itself, which is not easy to change. Andrey. On Thursday, March 7, 2013 12:41:33 AM UTC+2, Stéph wrote: > > Definitely no scam, even if it feels that way. Whenever I've emailed a > problem or query, I've always had a fast response from Alexandra in MLO > support. > > From what I've seen, you're not the first one their emails don't get > through to. I think they've got a genuine problem with getting their emails > out to some people. I just wonder if there's a problem with the ISP host > they've chosen. One way round the problem may be to set up a different > webmail address and see if their emails get through to you on that address. > > > > On Wednesday, 6 March 2013 16:17:35 UTC, [email protected] wrote: >> >> @Lisa @Jared >> >> I have a similar problem and am a witness of MLO's lack of support. Have >> been waiting my time for over three weeks now. >> >> I am trying to get the upgrade discount for my licenses which I bought >> last year. I am not trying to get anything for free. My license key is >> acknowledged by MLO as good, but I get no automatic email from their system. >> >> I then tried this forum and from the feedback received, I emailed >> directly MLO support. >> >> Always get the same responses: >> >> 1) Check my spam filter/junk mail folder >> 2) They just emailed me (but I get no email at all) >> >> I have to ask - is this a scam? >> >> On Saturday, March 2, 2013 10:31:32 AM UTC-8, Jared Finkenbinder wrote: >>> >>> My wife purchased MLO on 10/28/2011. She is now being locked out of the >>> program. It doesn't accept her activation code. She was supposedly to be >>> able to get a new activation code before February 10, 2012. She has been >>> trying to do just that since the first of February when she got a pop up >>> notice to update the program. She never received a new activation code >>> (supposedly it should have been a free upgrade for users that purchased >>> after July 2011). She has sent numerous unanswered emails to >>> [email protected]. >>> >>> When she runs the program she is presented with a dialog box that says, >>> >>> "Your current activation code works only for previous version of MLO. >>> For the current new major version, you need to request a new free >>> activation code or purchase an upgrade depending on the date of your >>> registration more information on our site www.mylifeorganized.net. >>> The current data file is switched to the full functional trial mode so >>> you can try the new version. >>> Open registration dialog now." >>> [Yes] or [No] >>> >>> >>> When she chooses [Yes] the program asks for a new registration code >>> (which she hasn't received) and it obviously doesn't accept the original >>> registration code. Choosing [No] tells her, >>> >>> "Your 45 day trial has expired. >>> If you have already purchased a license then enter your activation code >>> in the registration dialog of MLO application (menu help >registration). >>> If you have lost your activation code or it is not working please open >>> "registration" dialog in MLO application (menu help> registration) and >>> request it again on tab "resend my activation code" >>> [OK] >>> >>> Clicking [OK] brings up another message: "If you want to extend your >>> evaluation period just create new data file (menu file>new...)." Which is >>> useless because that is throwing away a year and a half of data. >>> >>> She has sent emails to support for help, she has tried retrieving her >>> activation code on the Activation Recovery Service page as well as >>> requesting her registration email as the retrieve activation code doesn't >>> recognize her email address and states that it doesn't exist in the >>> database. >>> >>> She is in the middle of tax season. As a busy CPA, she doesn't have time >>> to deal with this nor does she have the time to switch her task lists to >>> another application. WE NEED A WAY TO RESOLVE THIS NOW! >>> >>> Jared Finkenbinder >>> Alpha Omega Accounting >>> >>> >>> >>> -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. 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