Did she go through the website to "buy" the new code for V4? Even if it is a free upgrade, it's not automatic.
Does she have a cloud account? If so she could use V3 to download from the cloud and work with V3. Lisa (not a developer) On Sat, Mar 2, 2013 at 11:31 AM, Jared Finkenbinder <[email protected]>wrote: > My wife purchased MLO on 10/28/2011. She is now being locked out of the > program. It doesn't accept her activation code. She was supposedly to be > able to get a new activation code before February 10, 2012. She has been > trying to do just that since the first of February when she got a pop up > notice to update the program. She never received a new activation code > (supposedly it should have been a free upgrade for users that purchased > after July 2011). She has sent numerous unanswered emails to > [email protected]. > > When she runs the program she is presented with a dialog box that says, > > "Your current activation code works only for previous version of MLO. For > the current new major version, you need to request a new free activation > code or purchase an upgrade depending on the date of your registration more > information on our site www.mylifeorganized.net. > The current data file is switched to the full functional trial mode so you > can try the new version. > Open registration dialog now." > [Yes] or [No] > > > When she chooses [Yes] the program asks for a new registration code (which > she hasn't received) and it obviously doesn't accept the original > registration code. Choosing [No] tells her, > > "Your 45 day trial has expired. > If you have already purchased a license then enter your activation code in > the registration dialog of MLO application (menu help >registration). > If you have lost your activation code or it is not working please open > "registration" dialog in MLO application (menu help> registration) and > request it again on tab "resend my activation code" > [OK] > > Clicking [OK] brings up another message: "If you want to extend your > evaluation period just create new data file (menu file>new...)." Which is > useless because that is throwing away a year and a half of data. > > She has sent emails to support for help, she has tried retrieving her > activation code on the Activation Recovery Service page as well as > requesting her registration email as the retrieve activation code doesn't > recognize her email address and states that it doesn't exist in the > database. > > She is in the middle of tax season. As a busy CPA, she doesn't have time > to deal with this nor does she have the time to switch her task lists to > another application. WE NEED A WAY TO RESOLVE THIS NOW! > > Jared Finkenbinder > Alpha Omega Accounting > > > > -- > You received this message because you are subscribed to the Google Groups > "MyLifeOrganized" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/mylifeorganized?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- Lisa ------------------------------ Lisa Stroyan, mailto: [email protected] <[email protected]> -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/mylifeorganized?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
