I ordered a DGM01 and it arrived in a couple of weeks as far as I can remember, the tube is lovely. I am now working on a custom tube project with the same manufacturer and so far have not had any comms issue though I would agree that their web site does not give the impression of being much of an e-commerce oriented thing at the moment. I note that they are using ShopPay for payments but I guess that does not provide any tracking updates etc. Perhaps it may at some future point. I suspect that their skills and focus are mostly in the area of nixie tube development for which I would give them much praise as that is where the future is going to be for our hobby. I have tracked the general price trend of nixies over just the last 8 years (as that is how long ago I developed an interest) and it seems to continue to spiral skywards as demand increases and supply, well, it's going to dry up some day! I do hope that Inixielab (and anyone else doing the same) continue with their development and make a commercial success of it (and get to the point of having a real e-commerce site!). - Richard
On Friday, 10 January 2025 at 02:20:03 UTC Leroy Jones wrote: > High drama. Caused by a failure to communicate. Of course I get > painted as the bad guy. It always happens that way. > I am used to it. However, fortunately, this only happens in way less > than 1% of my transactions. To everyone reading this, > think what you will. I have done nothing wrong, given the nature of this > situation. It was caused by an unfortunate lack of proper > communication. Yes. I agree. The entire ordeal is OUTRAGEOUS. From > start to finish. Had I known it was going to turn out like this > I would have not touched it with a ten foot pole! Beautiful looking > tubes. Great looking web site. But no customer login nor order status > available. > Paypal does not work. Credit card only. Last I heard and understood > everything was ready. Then an entire 7 days of complete silence ensued > after the payment was made via credit card. Somehow when the money > showed up, then communication suddenly stopped. > But I am the bad guy who did something wrong. Gentlemen, is that not > high drama right there? I rest my case. -Chuck > > > > > On Thursday, January 9, 2025 at 8:51:59 PM UTC-5 Sadudu wrote: > >> I sincerely apologize for any inconvenience caused. Let me now walk you >> through the process of what happened. >> >> [image: 微信图片_20250110092903.png][image: 微信图片_20250110092910.png][image: >> 微信图片_20250110092915.png][image: 微信图片_20250110092918.png] >> >> Here's a chat from a week ago, you mentioned that you needed a test board >> and I promised to make one for free and send it to you after I learned of >> your need. And I have told you that it will take some time to produce the >> PCB, and you have replied that it is not urgent （THERE IS NO HURRY AT >> ALL!!!!!!!!）. After I draw the corresponding PCB, it will take me three >> days to produce it, and it will take me three days to mail it to my home. >> After I receive it, I have to do some simple soldering and testing. If you >> receive it, you should see it as a PCB with soldered pins. >> >> I think it's very funny that I made and sent you the PCB for free and >> you said I didn't ship it. I actually shipped the item when you first asked >> me. >> >> Now that I've refunded you the money, the mailed item is a gift to you. >> This is just outrageous. >> >> >> On Friday, January 10, 2025 at 3:39:44 AM UTC+8 Leroy Jones wrote: >> >>> One thing that really bugs me about their site is there is no customer >>> account login to check status of pending orders. >>> That plus the fact that there is no communication about "order received" >>> nor any info about tracking number. >>> I waited an entire 7 day week after charging it to my credit card and >>> not a peep. I canceled the order and opened a credit card dispute. >>> Not my first rodeo. This is unacceptable. >>> >>> On Thursday, January 9, 2025 at 2:27:47 PM UTC-5 Nick Andrews wrote: >>> >>>> I ordered a couple of their test boards with tube some time back and if >>>> I recall, it took a couple ot 3 weeks to get shipped. No biggie. >>>> >>>> On Thu, Jan 9, 2025 at 12:44 PM Leroy Jones <[email protected]> >>>> wrote: >>>> >>>>> Does anyone on here have any personal experience dealing with >>>>> inixielab.com? >>>>> >>>>> Anyone here have any experience with the new DGM01 tube? >>>>> >>>>> I ask because I am getting very concerned over the fact that I ordered >>>>> one tube >>>>> to test an entire 7 day week ago, and have not heard back nor gotten a >>>>> tracking number >>>>> for the shipping. Their web site has no customer account sign-in, >>>>> nor does it have any >>>>> way to check up on the status of pending orders. >>>>> >>>>> Comments? Anyone? >>>>> >>>>> -- >>>>> >>>> You received this message because you are subscribed to the Google >>>>> Groups "neonixie-l" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> To view this discussion, visit >>>>> https://groups.google.com/d/msgid/neonixie-l/25101926-6be1-475b-8366-d7e17197c8b0n%40googlegroups.com >>>>> >>>>> <https://groups.google.com/d/msgid/neonixie-l/25101926-6be1-475b-8366-d7e17197c8b0n%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>> . >>>>> >>>> -- You received this message because you are subscribed to the Google Groups "neonixie-l" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion, visit https://groups.google.com/d/msgid/neonixie-l/e55aa9ec-01d6-46be-be66-3146710e159cn%40googlegroups.com.
